Q: Rather than arguing with the customer, ask questions to focus their mind on the facts. Try asking them to clarify a couple of details from their story, or ask them how they want to see the situation remedied. For example, you could ask, “What’s your ideal solution to this issue?” Allow them to communicate their feelings, but if they begin to call you names or use explicit language, cut them off. Tell them what the consequences will be if they continue speaking in this manner.  For example, you could say, “Sir, I understand that you’re frustrated, but if you continue to use that kind of language I’ll have to end the call.” If you don’t own the business, make sure you know ahead of time what your company’s policy is regarding abusive language. Your employer should have a written rule about when it’s acceptable to disconnect a call. The customer may be so fed up with the situation that they ask to speak to someone in a position of power. Don’t take this personally or get defensive if they demand it; just oblige them and pass them on to your manager. If you’re the manager or owner, politely tell them so by saying, “I am the manager on duty. I’d like to hear your story and work on a solution with you.” Making the customer feel appreciated may help to defuse some of their anger. Show them that you view their call not as an inconvenience, but as an opportunity to improve. Try finishing the interaction with a quick “Thank you for letting us know about this. We don’t want this to happen again.” Calls like this can be emotionally draining, so if you have the chance, take a break. Step outside to take a quick walk around the block. Head to the break room to grab a cup of coffee and chat with a coworker. Or just take five minutes at your desk to meditate and take deep breaths.
A: Ask questions to calm the customer down. Stop the customer if they become directly abusive toward you. Respect the customer’s wishes to speak with a supervisor. Thank them for bringing the issue to your attention. Take time to unwind after the call.

Article: If you have University, a Sim who reaches the top of the Natural Science career will be rewarded with a Cowplant. Neglecting to feed the Cowplant will make it attempt to lure Sims with its cake-shaped tongue and eat them. Typically a Sim will die upon being eaten, with a few exceptions (if their hygiene is very low, for instance). After a Sim is eaten by the Cowplant, another Sim can milk the plant. The "milk" will extend the drinker's life, similar to the Elixir of Life.
Question: What is a summary of what this article is about?
Use the University Cowplant.

Problem: Article: It's a green app with a white phone and speech bubble icon. It's either at the bottom of the screen (iPhone) or the top of the screen (Android). If WhatsApp opens to a different conversation, you'll first tap the "Back" button in the top-left corner of the screen. Doing so will open it. This will prompt a pop-up bar of options either directly above the message (iPhone) or at the top of the screen (Android) It's on the right side of the pop-up bar. On Android, tap the trash can icon at the top of the screen instead. This option is either on the far-right side of the pop-up bar (iPhone) or in a pop-up window (Android). Tapping Delete on Android will permanently remove the message from your conversation. You'll find this option in the bottom-left corner of the screen. You can also select other messages for deletion first by tapping them. It's at the bottom of the screen. Doing so will remove your selected message from your conversation history. If you're removing multiple message, this option will say "Delete [number] Messages" instead.
Summary: Open WhatsApp. Tap Chats. Tap a conversation. Tap and hold the message you wish to delete. Tap ►. Tap Delete. Tap the trash can icon. Tap Delete Message.

INPUT ARTICLE: Article: Staying well groomed shows a girl that you can take care of yourself and are not lazy.  Brush your hair and keep it well trimmed. Keep facial hair neatly trimmed or shaved. Clothes that are not dirty or torn help you look presentable. You can personalize your style to make it uniquely yours; however, you want to make sure it isn’t too wild or you may end up turning girls away. Girls like a man who smells good. Don’t overdo it with cologne or body sprays, but make sure that you don’t smell like a locker room either. You don’t need to go to the gym daily to bulk up, but it is important to take care of your body. Girls like guys to be fit; you don’t want to look like you just sit and play video games or watch TV all day.

SUMMARY: Keep yourself well groomed. Wear stylish clothing. Shower or bathe regularly to cut down on body odor. Exercise regularly.

Q: Sprinkle two tablespoons of baking soda into half a cup (120ml) of warm water. Stir the two ingredients together with a spoon until they’re about the same consistency as peanut butter. If the paste seems too thin, add a little more baking soda. If it’s too thick, stir in another half ounce of water at a time until you achieve the desired texture.  Baking soda is prized for its ability to cut through stains and absorb unwanted odors. It’s also slightly astringent, which will come in handy when it comes time to scrub the container.  It may be necessary to mix a bigger batch of baking soda paste if you’re trying to clean multiple (or especially large) containers. Coat the walls of the container with a thin layer of the baking soda paste. Scoop whatever is left into the bottom. Try to use all of the mixture. The paste will have an easier time sticking if the inside of the container is completely dry. Put the lid on the container and find an out of the way place to leave it. As it sits, the combination of baking soda and water will begin chipping away at messes that have taken hold in the plastic without the need for scouring or scrubbing. In the morning, you can come back and observe the results of the baking soda. Make sure you give the paste at least an hour or two to take effect. Remove the lid and clear the container, using the corner of a washcloth to scrape out the rest of the baking soda. The container should now be stain and odor-free. If you want, you can go one step further and wash it out with soapy water.  Keep rinsing the container until the water runs clear.  Use baking soda periodically to restore old and heavily-used containers. After cleaning, drain all water from the container and wipe it down inside and out with an absorbent towel. You can also simply leave it sitting with the lid off and allow it to air dry. Whichever method you choose, the lid should stay off until all moisture has evaporated from inside. Replacing the lid on a plastic container while it's still wet can cause mold and mildew to develop.
A:
Make a paste from baking soda and water. Spread the paste over the inside of the container. Allow the paste to work overnight. Rinse with hot water. Dry the container completely.