Summarize the following:
Faux leather tends to peel, sort of like paint. If that happens, peel away most of the loose “leather” on top of the fabric backing. Next, use a fine-grit sanding sponge to smooth down any rough edges and bubbles. Don't get too carried away here! You only need to peel away the coating that's within the damaged area. For the smoothest finish, pour the paint into a tray, then apply it with a mini foam paint roller. Wait for the paint to dry completely before moving on. This could take a few hours, depending on the type of paint that you are using.  Bring 1 of the sofa cushions to the store so that they can color-match the paint for you. You can use "fabric and vinyl" spray paint as well. Apply 1 coat of gesso first, let it dry for 1 day, then apply the spray paint. Get a piece of fine-grit sandpaper or a fine-grit sanding sponge. Use it to lightly sand the paint until the surface feels smooth, then wipe the dust away with a soft cloth. This step will reveal some of the backing material under the paint. This is fine, and all part of achieving a smooth finish. Each time you apply a coat of latex paint, you fill in the grain on the exposed backing. When you sand the paint, you smooth down any raised bumps. How many times you end up doing this really depends on how bad the damage is. Keep painting, drying, and sanding the surface until it looks smooth. This is important as it acts as a sealant for the paint and prevents it from getting sticky. Simply rub the paste wax on, then wipe it off with a soft cloth. Keep buffing the surface until it feels smooth and the wax is absorbed into it. Paste wax can take up to 20 minutes to dry. Fortunately, you can do a few things to help it dry faster, as described in the next step. This is not absolutely necessary, but it will help the wax set and dry faster. Use a powder brush to apply the powder, wait a few minutes for the powder to absorb into the wax, then dust the rest off.

summary: Peel and sand away any loose sections of faux leather. Apply a coat of interior latex house paint, then let the paint dry. Lightly sand the paint, then wipe away any dust. Repeat the painting and sanding process up to 4 more times. Buff the painted surface with a paste wax until it feels smooth. Dust baby powder or talcum powder over the wax.


Summarize the following:
Always read the tag if possible before putting a stuffed toy in the washing machine. If there are no washing instructions, look for these signs of delicate toys that should be washed using gentle methods only:  Non-removable electrical components (lights, voice box, etc.) or metal frames Movable limbs (they usually contain delicate wooden joints) Toys stuffed very densely, stuffed with foam or fiberfill, or that contain paper or plastic stiffeners (you can feel these when you squeeze the toy) Visibly aged or handmade toys Leather All rips and tears should be repaired before machine washing Toys over 18 inches (45 cm) in any dimension may be damaged in home laundry machines, but some laundromats have larger machines available Stuffing can take a long time to dry once it's wet all the way through. If you weigh the toy before it gets wet, you'll know that it's mostly dry once it's back to its original weight. If you skip this step, there's a chance you won't give the toy enough time to dry. The internal moisture could cause rot or sagging. You'll have the highest chance of removing dry stains if you rub on a mild laundry detergent and let it sit on the toy for ten minutes before you begin the laundry. A specialized stain removal cleaner may work, but test it on an inconspicuous area of the toy first to see if it causes discoloration. This will minimize damage from tumbling.  This is especially important in a top-load washer. Use a mild laundry detergent.  Avoid using fabric softener as it increases the flammability of fabrics. Additionally, some fabric softeners cause respiratory irritation.  If none of your laundry detergents are labeled mild, look at the eco-friendly brands. In a pinch, you can use shampoo or dish detergent, but use ¼ or ⅓ of the recommended amount, as it will create a large amount of suds. If the stuffed toys are white, add chlorine bleach to the washing machine to sanitize them. If they are colored, use color-safe bleach. Swing the toy sharply in the air a couple times to fling off surface moisture, then hang up to drip dry in a well-ventilated area. Once the toy has stopped dripping, move it to a well-ventilated area on a towel and leave it for several days to finish drying.  Direct sunlight can cause color fading. You can sometimes feel damp lumps when you squeeze the toy. Once it feels normal again when squeezed, it is probably done drying.

summary: Check for signs of a delicate toy. Weigh the toy (optional). Pre-treat stains (optional). Put the toys in a zippered pillowcase. Wash the toys in a cold, gentle cycle. Air dry.


Summarize the following:
There are three types of closing: hard, medium, and soft. Your closing strategy should be based on your intended outcome and your knowledge of your customer. Prepare a closing in each one of these categories.  A hard close requires your customer to respond “yes” or “no.” A medium close is more of suggestion. A soft close is a suggestion that makes the customer believe they are acting based on their own free will. If you have an indecisive customer, you may starts with a soft close and then give them a hard close when you follow up. You may say, “Why don’t you think about what we discussed today, and I will give you a call Friday morning.” When you call Friday morning, you may say, “The deal that we discussed is for a limited only. I need an answer today.” If you need an answer from a customer by a certain time period, give them a deadline to act. This is useful if you are offering special discounts or pricing or if you are trying to meet e deadline yourself. Try some of the following:  Hard close: “The special pricing ends this week. We need an answer today.” Medium close: “The discount is only running through the end of this month.” Soft close: “Think about what you want to do, and I will give you a call tomorrow afternoon.” Have a pen, a notepad, and a hard copy of the proposal with you when you go to close the deal. The customer should be able to see in writing exactly what they are getting. You should always have your pen in case a customer is ready to sign on the dotted line.  If you are not prepared and a customer is ready to close a deal, the customer may be turned off and change their mind. Remember that you are representing your company. You need to look organized and trustworthy. Just because a customer is not interested in buying your product right now does not mean they will not be interested down the line. Work on developing a relationship with the customer to build trust. If a customer likes you personally, they are more likely to buy from you.  Offer to take the person to lunch, dinner, or coffee. People are a little more relaxed outside of the office setting. Send your customer an interesting article related to their business or personal interests. For example, if a person was interested in new farming equipment, you may send them a press release about a new product. You can simply send an email saying, “Hi Ashley, take a look at this article. I think it’s something you may be interested in. Hope to speak with you soon.” When you make eye contact with a customer, you are saying that you are confident and interested in them. If you do not project confidence, the customer will not be confident in what you are selling. You should also smile and maintain a friendly attitude no matter what the customer says. This takes come practice. Practice smiling in all different situations. If someone is kind, irritating, annoying, smile through it.
summary: Choose your strategy. Give a time deadline. Come prepared. Nurture a relationship. Smile and make eye contact.