Q: Stainless steel has a grain similar to wood. Look closely at your stainless steel to see which way it goes. When you clean, make sure you only scrub in the same direction so you don’t add any scratches. Non-abrasive tools work best and will not damage your stainless steel. Use a clean cloth so you don’t smudge or smear more grime across your stainless steel. Never use steel wool since it will scratch your stainless steel. Spray warm water directly onto the steel with a spray bottle or use a damp cloth to wipe any smudges away. Once you clean the stainless steel, use a dry cloth to remove any standing water. A few drops of dish soap can be added to the water to remove any extra dirt. Don’t add so much soap that the water is sudsy. Mix the water and vinegar in a spray bottle and apply it to your stainless steel. Once you’ve sprayed the mixture, wipe it off with a dry cloth so it doesn’t streak or stain. Store the spray bottle in the fridge when you’re finished so you have it ready the next time you’re ready to clean. Wet a spot on the cloth with the alcohol and clean the steel. The alcohol will dissolve oil smudges and will dry streak-free on its own at room temperature. You can mix the alcohol with water in even parts if you want to dilute it. In this case, you should wipe the solution dry once you’re finished. Sprinkle the powder onto your cloth before you start cleaning. Spray water on the stainless steel and wipe with the cloth. Use gentle circular motions for tough stains. For resilient spots of rust or stains, make a paste by mixing Bar Keepers Friend with water and use a cleaning sponge to scrub.
A: Clean with the grain of the stainless steel. Use a microfiber cloth or plastic scouring pad. Wipe the stainless steel with water for a simple wash. Spray a 1:1 ratio of vinegar and water onto the steel for a more effective clean. Use isopropyl alcohol for a deeper clean and shine. Buy Bar Keepers Friend to remove rust.

Q: Make sure you are clear on who the audience is. Consider if they have a knowledge base or are starting completely fresh. This will give you an idea of how broad or specific you need to be throughout the manual. When it makes sense, write directly to the audience saying, “When you get to this step…” rather than something like, “When a person gets to this step.”  If you are training employees on a brand new software that no one has seen, it's safe to assume they won't know anything. If you are training for sales techniques at a clothing store, you don't need to explain what pants and shirts are. Don't patronize people by over explaining simple concepts, but also don't assume they know something that they may not know. Not everyone can learn by reading 20 pages of text, so include ways for users to apply what they read and get hands on experience. Give a scenario and ask the reader to solve a problem of some kind. Allow for discussion and collaboration among trainees. You want to cater to different learning styles so the manual is useful for as many people as possible. You can't fit every employee perfectly, but if you only use one approach you aren't likely to get through to very many at all. The goal of the training manual is to help employees learn what they need to know, so aim to make it easy for as many people as possible. If you are writing a printed manual, consider whether or not you can give trainees access to extra materials, such as videos or audio recordings. For learners who would struggle to read an entire manual, you can work to ensure they still learn what they need to. Many times the written manual will be the primary training tool, but a few extras may make a big difference. This may be affected by the type of content your manual includes and may not be applicable in all cases. Take stock of the specifics of your manual and judge whether or not extra materials could be created.
A: Write for and to your audience. Include problem-solving scenarios and discussion topics. Enhance the manual with videos or audio recordings.

Q: The two most common formats for formal letters are block style and indented style. With block style, every part of the letter will be aligned with the left margin. Indented style requires that you indent the beginning of every paragraph, as well as the sender’s address, complimentary close, and the signature. The differences in these are largely a matter of preference; however, block style is more commonly used in business letters today. This can be either your home or business address, depending on whether the letter is sent on behalf of you personally or on behalf of your company. You should include your street address, city, state, and zip code, but you should not include your name.  If you are writing your letter in block format, your address should be lined up with the left margin. If you are using indented format, start one tab right of the center margin.  Phone numbers and email addresses are generally not included in the sender’s address, but they are acceptable. This should be the date that the letter was written. There should be a space between your address and the date, and 2 spaces between the date and the recipient’s address. Two spaces below the date, type the recipient’s name, including their courtesy title, such as Mr., Mrs., Ms., or Dr. Use the same courtesy title used in the salutation. Beneath the recipient’s name, include the full name of their company, if you are writing a business letter. For personal formal letters, you can omit the business name. Follow with the full address. As with the sender’s address, this should include the street address, city, state, and zip code. If your letter is addressed to a company or a specific department, you can include an attention line to direct the letter to a specific individual. This would come 2 spaces below the address and 2 spaces above the salutation. The salutation would be directed to the company or the department. The salutation is a greeting, and is likely the first thing your recipient will read. The salutation should be aligned with the left margin. Examples of salutations might include "Dear Mrs. Wells:" or "Dear Professor:" If you used the block format, your body, complimentary closing, and signature will all be aligned with the left margin. If you used indented format, the body will be left aligned with each paragraph indented, and the closing will be one tab left of the center, in line with the sender’s address. The complimentary close should be a phrase such as “Best regards” or “Thank you” and should be followed by a comma. Only the first word is capitalized. Skip 4 lines, which is the space for your signature, then end with your name.
A:
Choose between block or indented format. Start with your address. Include the date one line below the sender’s address. Begin the recipient's address with their name. Follow the recipient’s name with their business name and full address. Include an attention line if you are writing to a business. Write your salutation one line beneath the recipient's address. Follow with the body and the closing of the letter.