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Have prior troubleshooting experience with any operating system. Set up a productive workspace – but don't worry about owning an Apple computer. Submit your application online. Be comfortable with and prepared for a video interview. Stay engaged and work hard during training.
If you apply for a work-from-home advisor position, you'll be a member of AppleCare (Apple's customer service team). Your job will be to give customers advice on Apple software, hardware, services, and accessories over the phone or in a chat window. You don't have to have extensive Mac experience, but you should have some experience troubleshooting other operating systems, such as Windows. It's helpful, but not necessary, to have specific experience solving Mac problems. Before you officially begin work as an At-Home Advisor, you'll receive 5-7 weeks of specialized training on how to address customer concerns. To become an AppleCare At-Home Advisor, you will need to have a clean, quiet desk space where you will be capable of focusing for the duration of a typical 8-hour work day. If you are hired, Apple will provide you with a company iMac and a headset, so don't worry if you don't already have a Mac. Whether or not you have a computer, you will be expected to have an internet speed of 10 MB/s for downloading and 1 MB/s for uploading. The application process for becoming an at-home advisor is about 1-2 months long, but it begins with an online application, much like retail and corporate positions. Investigate available positions on this webpage: https://www.apple.com/jobs/us/aha.html. Then, fill out an application for the one that suits you best. In your application, you'll be expected to answer some basic interview questions, such as why you want to work for Apple and what qualities you would bring to the position. You may also be asked to answer a few straightforward technical questions. If the hiring team thinks you're a suitable candidate, you'll be invited to join in a video interview that's about an hour to an hour and a half long. The main purpose of this interview is to gauge your technical abilities and problem-solving skills. You may encounter role-play situations in which you might have to respond to an interviewer pretending to be a customer with a specific problem. If you have limited experience with these kinds of interviews, you may want to practice answering basic tech support questions with a friend, perhaps even over Skype or another video chat platform. If your video interview goes well, a representative from Apple will inform you that you've been hired, and provide you with the details of your role. Then, you will be invited to begin training, which consists of an exhaustive 5-7 week course that you'll take from your at-home office. However, what you don't learn until you're “hired” is that you must hit performance benchmarks on tests that are given at the end of each week of training, or risk losing your brand-new job. If you pay attention and dedicate yourself to your training, you'll pass these tests and begin working in earnest. Trainers also use a number of strategies to ensure that you're engaged with training throughout the workday. They deliver regular prompts that you must respond to in 30 seconds, and also may call for a group video chat at any time. Stay at your desk, and you won't receive an awkward phone call asking why you didn't respond to messages or join in the video chat.