Article: While you had your new staff shadow seasoned employees earlier in the training process, now it is time to watch your employees to see how they’ve internalized all of the training they’ve gone through. Spend some time every day watching or overseeing different members of your staff. When doing this:  Inform staff in advance that this might be done as part of a schedule or even randomly. Don’t spend too much time. Fifteen minutes or less might suffice. Consider positioning yourself at a central location to watch or shadow your employees. To be less obvious, simply slow down your normal rounds of the restaurant. Walk slowly, greeting customers who are dining, and observing how your staff is interacting with each other and the customers. Mystery shoppers, diners, or customers are frequently used in the restaurant and retail industry as a way of collecting information about customer service and employee efficiency. In the restaurant industry, mystery diners are people who are employed to eat at a restaurant and evaluate the restaurants service, food quality, and overall experience without employees knowing that they are being evaluated. Mystery diners will give you important information about the efficacy of your training program and your restaurant's overall customer service.  Hire a third party business that specializes in evaluating businesses like your own. They will send mystery diners and then provide you with detailed feedback. Have a friend or family member patronize your restaurant and evaluate it without your employees' knowledge. Use mystery diners on a regular but random basis so you can continually gather feedback about your training success and customer service. Performance reviews are an extremely important way of tracking an employee’s progress toward becoming a valued member of your restaurant staff. When conducted by a manager or senior trainer or staff member, performance reviews can be used to evaluate everything from efficiency, attitude, customer service, and other strengths and weaknesses.  Consider conducting performance reviews or evaluations every 6 months to a year on seasoned employees. Conduct performance reviews or evaluations on new staff members 1 to 3 months after they’ve completed training. Rotate the senior staff and managers who conduct performance reviews on any one individual. While observations are extremely important, keeping records of your observations will help you when it comes time to implement staff changes and new training approaches. As a result, always keep well-organized records of everything having to do with your employee observations. Consider:  Logging tardiness and missed work. Creating a file for each staff member and filing all relevant information there. Take brief notes periodically about your employees' weaknesses and strengths. This might help when training comes around or when it’s time to discuss performance reviews.
Question: What is a summary of what this article is about?
Watch your employees. Use mystery diners. Conduct performance reviews. Keep records based on your observations.
Article: The lid switch is the part on top-loading washing machines, that sends the machine a signal indicating that the door is closed and that it is safe for the machine to run. It should be an oblong hole that is aligned so that a rod on the inside of the door will fit into it. Because this part takes a lot of wear and tear, it is prone to break. Thus, it is one of the most common reasons why washing machines stop at the spin cycle. You can often guess from appearance and touch whether the lid switch is broken. The switch should be level with the top panel that it is on. If it sags, it is likely broken. Similarly, you can touch the lid switch to see if the spring underneath is functioning properly. If you press down on the lid switch and it does not give or spring back into place, then there is likely a problem with the lid switch. The process for removing a lid switch depends upon the model of washer. Review the instruction guide for directions on how to remove it or google “remove lid switch” and the model number and serial number for your washing machine. When you remove the lid switch, leave the wires attached. Be sure to unplug the washing machine before unscrewing any components. Put your multimeter on continuity mode. Find the connector to the lid switch. Unplug it and place the multimeter in the two outer connectors on the lid switch so that they touch the metal inside. Press down on the lid switch and test for continuity. The multimeter should recognize continuity when you press the lid switch down, as would happen if the door were closed, but should not recognize continuity if the button is not pressed down. Lid switches can be purchased online. They typically cost $10-20. Call your manufacturer and tell them the model number of the washing machine, so that they can direct you to lid switches that are compatible with your machine. You will need to consult the instructions for your specific model to determine how to replace the lid switch. However, if you have already removed the previous lid switch, it should not be too complicated. You will need to place the new lid switch where the old one had been, screw it in, and connect it to the electronic control board as the old lid switch had been. After the lid switch has been replaced, you will need to reinstall the console and plug the machine back into the wall.
Question: What is a summary of what this article is about?
Find the lid switch. Inspect the lid switch. Remove the lid switch. Test the lid switch with a multimeter. Order a new lid switch. Replace your lid switch.
Article: This can take anywhere from 5 to 15 minutes, depending on how hot the chocolate was when the spoons were dipped in it and how thick that layer is. If you want to add any toppings to the spoons, do that before you place them in the refrigerator, or the chocolate on your spoons may not hold them together. To prevent the chocolate from melting, be sure to store the spoons in a cool cupboard or in the fridge. You can store them in the freezer, but the chocolate may crack and dry out if it is left for more than a few weeks unsealed. If sealed, the chocolate should last for up to a year. Keep the spoons in a sealed container if you choose to store them in the freeze to keep the chocolate from drying out.
Question: What is a summary of what this article is about?
Refrigerate the chocolate spoons until the chocolate hardens completely. Store the chocolate spoons in the fridge or a cool, dry place.