Q: The Norton Removal tool is a program designed by Symantec to assist with removing Norton programs that don't uninstall correctly. You should always attempt to uninstall the program the traditional way first. The Norton Removal Tool can be downloaded directly from the Symantec website. Search for "Norton removal tool" in Google and select the first result to be taken to the download page. Before running the removal tool, close any open Norton windows. If any are not responding, force them to close using the Task Manager. Double-click the .EXE file that you downloaded from Norton. You will need to accept the license agreement that appears and enter a Captcha to prove that you're human. The removal process may take several minutes after you start it. You may need to right-click on the removal tool and select "Run as Administrator" if you do not have administrator privileges on your account. After the removal tool has finished working, you will be prompted to reboot your computer. After your computer has rebooted, open the Program Files folder on your C: drive. Look for any remaining Norton folders that survived both uninstallation procedures. The most common offenders are:  Norton Internet Security Norton AntiVirus Norton SystemWorks Norton Personal Firewall
A: Download the removal tool. Close any Norton windows. Run the removal tool. Reboot your computer. Delete any remaining folders.

Q: The urine "ACR" stands for the "albumin to creatinine ratio." Albumin is a protein that is normally present in your blood, and that should generally NOT be filtered in excess quantities through your kidneys into your urine. It is for this reason that protein in your urine (such as albumin) can be indicative of kidney disease.  If your urine ACR comes back "positive," the test should be repeated for confirmation. You need at least 3 measurements of elevated protein (albumin) in your urine over 3 or more months in order for it to be diagnostic of chronic (ongoing) kidney disease. If you and your doctor opt for a "random" sample, you will be asked to submit a one-time urine sample to the lab which can give a snapshot view as to the amount of protein present in your urine at that time. Technically, the 24-hour urine test is more accurate than just providing one sample, as it allows your doctor to calculate the average amount of protein in your urine over a full day. However, it is also more cumbersome as you will need to collect ALL of your urine over the course of 24 hours, every time you go.  It is important to discuss the pros and cons of each option with your doctor. A random urine sample may be sufficient to diagnose protein in your urine. If your results are borderline, however, you may be asked to complete the 24-hour urine test for a more detailed assessment of the amount of protein in your urine over the course of a full day. In addition to the more basic test of looking for protein in your urine, a "urinalysis" also examines your urine under the microscope checking for any red blood cells, white blood cells, or other unusual things that may be present in your urine. If your urine is positive for red blood cells or white blood cells when the doctor looks under the microscope, this is oftentimes a sign of kidney damage.  Blood cells are normally too large to be filtered through the kidneys. Therefore, their presence in the urine can indicate problems with the kidneys' filtering system that would allow such large cells to get through. The blood cells can also indicate problems with the bladder or ureters.
A: See your physician for a urine "ACR" to test your kidney function. Understand that you may receive a "random" urine test or a 24-hour test. Ask your doctor for a "urinalysis" to gain additional information about your kidney function.

Q: Opening the door and greeting a guest also gives you a chance to check them in with the hostess. Knowing and using a guest's name is an important first step in creating a valuable repeat customer who may request your station when they return, and they usually tip much higher.  This might not be possible on busy shifts. That said, you can still help your guests by having waters ready and at the table, for example, right before they sit down.  Checking in quickly to say "hello" or "welcome, as they sit down is a quick, small way to make a connection before the meal begins. If your table orders fries, you might be wise to bring ketchup (these are often called pre-sets or pre-drops). If your table orders messy food, bring extra napkins. Be a great waiter and anticipate their needs, don't make them ask. Keep an eye on the table whenever you pass by, and make a mental note of any pressing needs -- empty water glasses, dropped forks, etc. -- and step in when needed. Checking on them verbally every time you visit your section may backfire and become irritating. Your guest will let you know if they need anything when you are walking through. Providing refills, napkins, etc. will ensure that the only thing they should ask you for is the check. There is a fine line between anticipating needs and annoying your guests. To help, imagine that your guests are always in the middle of a very important conversation. They don't want this conversation to be broken up or interrupted unless completely necessary. Refilling waters quietly, placing silverware, etc. are fine, but stopping them to ask "if they need anything?" every 5 minutes will quickly grow old. People will have questions, want to make substitutions, and may even want recommendations. When taking orders, stand close to the table, and even consider crouching slightly so that you're nearer to eye-level. In some studies the closer a waiter gets to the table, the higher their tips became. Ask kids and women for their orders first. This is basic, but most waiters and waitresses miss it. When you follow this basic cultural rule you will be amazed how the tips just seem to roll in. Several studies have discovered that you earn more tips if you repeat the order of each guest exactly - not paraphrased. Your guests will then (unconsciously) think that you are similar to them and it will help to make a connection. This also shows lets them feel like they are being paid attention to, and assures them that they will be taken care. This is so basic, but when not done well it can really hurt you financially. If you know they suck those things down, you might consider bringing them two at once. Don't feel the need to ask them for refills: if it gets low, bring another. When the whole table orders water, bringing extra doesn't hurt either. Print their checks after you send the order, desserts, coffees, etc. and place in a check presenter. No guest wants to wait for their server to return with their check so it helps to always have it on the ready. One minute to a server may feel like five to a guest. Once the check is presented, don't disappear. When people get the check they're ready to leave, so you need to get it processed and finished to move them out the door. Instead of bringing your guest a box, offer to do it for them. Some will say no, in which case you may bring a box for them, but this will really be going the extra mile and will help your case when it comes time to tip. Note: this is illegal in some states. - Make sure you know your employer's policies beforehand. You cannot earn your tips alone, and a chef with a grudge could always wait a little longer to cook your food if you've been rude to them. As a result, your table will be left to wait, and they'll likely pay you less in tips as a result. This is not just for restaurants where the entire staff splits tips. You should always be kind, courteous, and helpful with your staff -- as neither of you would have jobs without the other.
A:
Assist guests before they even get to your tables. Anticipate your guest's needs. Do not pester your guests. Make yourself seem approachable when taking orders. Repeat the order exactly. Never let their drinks run out. Have the check ready to deliver once you've sent for dessert, coffee, etc. Offer to box up their meal. Be courteous and helpful to the bussers and cooks.