Article: Do not look at complaints as annoyances. Complaints provide essential information to a business. They point out issues that might be bothering many, many other customers. Tell yourself that complaints are a free form of feedback to your company, and they will allow you to solve new problems. Do not hide this information in the fine print. Let customers know clearly and simply what they should do if they are unhappy with your service. You should also take pains to ensure that the procedure is a simple one. Do not try to dissuade customers from returning items by making it a labyrinthine process: they might never return to your store. Make sure you listen carefully to your customers by using active listening techniques. Restate their concerns to make sure you understand them, maintain eye contact, nod at appropriate times, and avoid using jargon or skeptical language. Make sure that any questions you ask are to get necessary information, not to "entrap" your customer in any way. An angered customer wants to feel supported by your company. Make sure that you apologize and explain that you understand just how frustrating the situation is. This is an effective technique for defusing tension as well as beginning the process of making things right. You can tell an angry customer:  "I can see why is is so frustrating for you." "I am sorry that you were put into such a frustrating situation." "I understand that you are angry. I will try to make this right." If a problem arises, consider giving your customer different choices about how things could be made right. If you provide several possible solutions and allow the customer to choose, your customer will feel like she has regained some control over a frustrating situation. For example, you might say,  "I am so sorry that you received a stained shirt in the mail. Would you like us to send you a new shirt, or would you like your money back?" "I apologize that our contractor did not arrive at your home at the appointed time. We are happy to provide you with a 20% discount for the services you ordered. Or, if you would prefer, we can give you the premium package for no added cost." No matter what, make sure that the customer's questions and concerns are dealt with as soon as possible. Whether it is a store return, a future discount, scheduling a new meeting, or having a manager apologize, it is important to handle complaints in a timely fashion. Thank your customers for using your products and services. Your gratitude can be expressed in person, through store signage, or with physical thank you notes that you personally send to your customers. Be appreciative for the presence of your customers: without them, your business would not thrive.
Question: What is a summary of what this article is about?
Remember that complaints are useful. Communicate clearly to customers what the grievance procedure is. Use active-listening techniques. Affirm the customer's frustration. Provide customers with options. Solve problems promptly. Say thank you.
Article: Placemats made of vinyl and plastic are relatively easy to keep clean. Use a damp clean cloth to wipe down the placemats. Do the front and back of the placemats to make sure you remove all surface dirt and debris. Wiping vinyl and plastic placemats on a regular basis can keep them clean, especially if you use them often for your meals. To do a deep clean on the placemats, scrub them with a mixture of soap and warm water. Put a few drops of soap on a wet sponge. Then, use the sponge to scrub the placemats. Focus on any spots that have stains or food on them. Scrub in gentle, round motions to remove dirt and debris. Do not scrub the placemats hard or rub any areas for a long period of time. This can end up damaging the placemats. If there are stubborn stains or pieces of food on the placemats, try soaking them in a mixture of warm water and dish soap. Fill your sink with warm water and add a few drops of soap. Then, put the placemats in the water to soak for 1 to 2 minutes. Once the placemats have been soaked, take them out and use a sponge or cloth to wipe them off. Stains and pieces of food should be easier to remove once the placemats have been soaked. Vinyl and plastic placements can usually handle a mild cleaner. Use a mild kitchen spray or a mild all-purpose house cleaner on the placemats. Apply the cleaner and wipe the mats down with a damp cloth or sponge. Make sure you use cleaner that does not contain any harmful chemicals or additives, as you do not want any of these substances to get from the mat to your food. Go for a cleaner that is safe for use in kitchens and in your home. Once you have cleaned the vinyl or plastic placemats, put them in a dish rack to dry overnight. You can also place them on a clean towel to dry, laying them side by side. Do not stack them on top of one another to dry, as the water may get trapped between the placemats.
Question: What is a summary of what this article is about?
Wipe the placemats with a wet cloth. Scrub the placemats with a sponge. Soak the placemats in water and soap. Use a mild cleaner on the placemats. Let the placemats dry overnight.
Article: Gather the rubbing alcohol, myrrh, arnica, goldenseal, and cayenne pepper. Add all of the herbs to an air-tight jar. Then, pour in the rubbing alcohol so that it covers the herbs. Put the lid on, and shake well to mix. The myrrh is an astringent, while the goldenseal is antibacterial and anti-inflammatory, according to some liniment makers. Cayenne pepper can increase circulation and act as an astringent. Because goldenseal is expensive, you can use a bit less if you need to do so. This liniment needs to steep for about a week. Be sure to keep mixing it up by shaking the bottle at least once a day. You can steep it for longer if you want it to be stronger. Put cheesecloth or muslin over a jar. Pour the liquid through the fabric into the jar. This step will keep the liniment from being gritty. Seal the jar tightly. Make sure to mark it for external use only. Also, add the date you made it and what's in it. Rub it onto sore muscles or places that are bruised or swelling. It can also be used on cuts or scrapes. Let it dry on the skin.
Question: What is a summary of what this article is about?
Mix the ingredients together. Let it steep. Strain the liniment. Label the jar. Apply as needed.