Problem: Article: Rudeness is an absence of respect for the other person, their feelings, their beliefs and their views. When someone is rude, they are more likely to be sarcastic, angry, abusive or bullying.   Rudeness also can include yelling, offensive language, making threats, intimidating gestures like pointing or even shoving.  For example: Raj and Josh waited in line all night for concert tickets. They are excited to see the line finally moving. They have saved for weeks to afford these tickets. Suddenly a group of older guys force their way in line ahead of Raj and Josh. “Hey, we've been here all night. You can't cut in front of us,” says Raj. “Look, you little freak, I'm not moving so shut it,” yells one of the bullies as he puts his face in Raj's face and jabs his finger into Raj's chest for emphasis as he talks. As an illustration of rudeness, the bully is not showing respect for Raj and Josh, for their rights and their views. He is being abusive, he is yelling, using offensive language and being intimidating with his body language. To be assertive is to “express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others.” Assertiveness involves all of your communication skills, meaning your words, your actions, your body language and your voice tone and facial expressions. When a person communicates assertively, all of these elements are in harmony. Simply put, assertiveness is being confident without being aggressive. Sometimes you'll feel angry, and sometimes your anger will be very justified. An assertive person will speak up, being respectful while speaking powerfully as needed, whereas an aggressive person will lash out (with words or actions).  Assertive people critique the thoughts/behavior, not the individual. "It was very hurtful of you to make those racial comments to Mika" is different from "You're a racist pig." Assertiveness is rooted in mutual respect. Without both parties respecting each other, you cannot communicate assertively. Instead, the dialogue is filled with aggression or passivity. When you have respect for the other person's feelings, you can get what you want without stepping on others' toes.
Summary: Understand what rudeness looks like. Understand what it means to be assertive. Notice that assertive people keep their anger in check. Recognize respect for the other person.

In one sentence, describe what the following article is about: VoIP (voice over Internet protocol) applications allow you to make international phone calls at cheaper rates than through your phone provider. To make a VoIP call, you need a computer, tablet, or smart phone, plus an Internet connection.  If you call the USA often, check to see if your VoIP application offers subscriptions or monthly flat rates for a predetermined number of minutes; these subscriptions can significantly lower your per-minute VoIP costs. Many applications (eg., Whatsapp, Skype, and Facebook) allow users to place free calls within the applications — meaning that both you and the person you call would need to have the apps open on your respective devices. If your computer, tablet, or smart phone has a camera and an Internet connection, you may be able to video chat with your contact in the U.S. instead of calling them on the phone. Many social media sites and applications offer video chat for free. Some popular video chat applications include Google+ Hangouts and Skype. If you have limited Internet access but you have a landline with free local minutes, a calling card may be your best option. Calling cards vary greatly in rates — sometimes they seem cheap but have hidden fees.  Look for a calling card that offers easy-to-understand pricing and no additional fees. Popular calling cards include Pingo, EnjoyPrepaid, Comfi, Nobelcom, and CallingCards.  Note that calling cards are best for landlines and mobile phones with unlimited local minutes. Unless your mobile phone has unlimited local minutes, a calling card will not be the best option for you, as you’ll end up paying for the calling card minutes plus your mobile minutes. If you consistently make calls to the USA, ask your phone provider if they have any international calling plans or can offer you a discount. Calling collect reverses the charges so that the person you call pays for the call instead of you. Unless the person or company you’re calling has expressly told you it’s okay to call them collect, this is not advisable.  To call someone collect internationally, have the U.S. area code and 7-digit phone number ready, dial your international phone operator, and ask them to place the call for you. Phone numbers for international phone operators vary depending on which country you’re in; an online search of your country’s name plus the words “international phone operator” will reveal the number for yours. In the UK, you can call your international inland operator on 155; in Japan, you can call the international telephone operator at 0051.
Summary:
Use an Internet-based application. Video chat instead. Purchase an international calling card. Consult your phone provider. Call collect.