Q: This can be a great way to open up the conversation. Many people get away with saying offensive things because they assume no one will challenge them. By asking them to repeat themselves, you’re forcing them to actually admit what they said and if they stand behind it.  Use a casual, innocent tone when you ask them to repeat themselves. You can almost pretend that you simply didn’t understand what they said. You can say, “I’m sorry, could you say that again?” or “I’m not sure I heard you. Can you repeat that?” If the person refuses to repeat the offensive statement, they probably feel ashamed of what they said. You can say something like, “Oh, okay. I just thought you might have said something that struck me as odd. But I guess not.” This will let them know that their statement was not in fact acceptable. If the person has used specific language that’s offensive, ask them to explain exactly what they meant by it. Most people will not be willing to defend their use of slurs or offensive language once they’re challenged to do so.  If they’ve referred to a person or group using a racial slur, you can say something like, “I know that person is a member of that group. I’ve only heard people use the word you used to express a prejudice against people of that group. Is that what you’re trying to say?” You can say something like, “The word you used has a specific meaning. Are you aware of that? Can I tell you where it comes from?” The person might not have used language that offended you. It might have been their tone or their timing. Explain what you took from their statement. They may be surprised to hear what you say. Many people are unaware when something they do or say offends someone. If you don’t think they were trying to offend you, say so. This will lessen the chance that they’ll feel defensive. You can start by saying, “I’m sure you meant no harm, but…” or “I know you always try to be sensitive to others’ feelings, so I wanted to let you know…” They might be eager to explain the misunderstanding. You can say, “Is that what you meant to say?” or “Does that sound like what you were trying to say?”  It’s possible that they did mean to offend or shock you. Be prepared for this. They might have been subtly trying to stir up conflict. If they did intend to cause harm, stay calm. Don’t stoop to trying to offend them yourself. If their intent was to offend, let them know how you feel about that. You can say that you feel hurt, surprised, or saddened. If they didn’t mean to  offend you, you can say that you feel relieved to know that they wouldn’t ever intend to cause harm.  This can be very useful with someone who values your opinion. If the person wants to please you, knowing how you feel can influence their behavior. You can express feelings without expressing judgement. For example, you can say, “I feel really surprised” rather than, “I can’t believe you would say something like that.”
A: Ask the person to repeat themselves. Clarify their use of language. Express your understanding of their statement. Ask them if your understanding is accurate. Express your feelings about their intent.

Q: You can download iTunes for free from apple.com/itunes/download/. Click the "Download Now" button. iTunes will start downloading.  Uncheck the boxes if you don't want email from Apple. There's an Email Address field, but you don't need to enter your email address to download iTunes. If prompted by Windows, click Run to allow the installer to start. You have several installation options available to you. All of the options are checked by default. Uncheck them to disable them.  You can add an iTunes shortcut to your desktop. You can use iTunes as your default player for audio. You can have iTunes automatically update itself. You can choose the iTunes language. The default is English. You can choose the installation folder. The default is C:\Program Files\iTunes\. When the installation is done, click Finish. If you leave the checkbox checked, iTunes will open immediately. If you don't want it to open, uncheck the box. The first time you open iTunes, you'll need to agree to the iTunes Software License Agreement.
A: Visit the iTunes website. Download the iTunes installer. Run the installer. Follow the prompts to install iTunes. Launch iTunes.

Q: If your ganglion is very painful or is interfering with the natural movement of your wrist, you may need to seek expert treatment to resolve the issue. A medical professional will be able to aspirate, or drain, the cyst, getting rid of the bump under your skin and stopping the cyst from rubbing painfully against nerve tissue. Your doctor may check the cyst by shining a light through the growth – if the light shines through, then your doctor knows it is fluid-filled and is a ganglion cyst. Though it’s not a complex procedure, you should know what’s going to happen to you when you arrive for your aspiration. This will help you stay calm and relaxed during the appointment.  The doctor will apply a topical anesthetic to numb the area around the ganglion. He or she might inject the cyst with an enzyme that makes the jelly-like liquid easier to remove. The doctor will poke a needle into the cyst, then draw the liquid out from it. The liquid is biological waste that the staff will dispose of lawfully and safely. Aspiration alone is usually not a permanent treatment; in one study, 59% of cysts treated with aspiration alone came back within three months. However, administering steroids to the site of the drained cyst has proven far more successful, with 95% of cysts still cleared 6 months after treatment. Ganglions have a very high rate of recurrence, so you may find that home treatment and even aspiration is not a lasting solution to your problem. If you have a persistent ganglion that keeps coming back, ask your doctor about the possibility of having the cyst removed surgically.  This is typically an outpatient procedure, in which the doctor administers anesthesia through an IV. Rather than simply draining the liquid from the cyst, they will remove the entire cyst, as well as the stalk that attaches it to the tendon or joint. Through complete removal, you reduce the chances of another cyst growing back. As with any surgery, there is a chance of something going wrong during the procedure. In rare cases, surgery might damage the nerve tissue, blood vessels, or tendons in the area around the cyst. You may also suffer from an infection or excessive bleeding. The area surrounding the cyst site will be sore and possibly painful during the healing process. Ask the doctor to prescribe a painkiller, like Vicodin, to help you manage the pain until it fades. Rest the affected limb as much as possible for at least a few days. For example, if the cyst was on your wrist, avoid activities like typing and cooking for a while. Ask your doctor for a recovery plan that includes:  An estimate of how long it will take to recover. What specific activities to avoid during the recovery process. What symptoms to look for that might indicate problems with the procedure.
A:
Have a doctor drain the cyst. Be prepared for aspiration. Ask if the doctor recommends a steroid injection. Discuss surgical options with your doctor. Know the risks of surgical removal. Take care of yourself after the surgery.