INPUT ARTICLE: Article: At this time, the Samsung Galaxy Ace can only be updated using Samsung Kies 2.6, which is only compatible with Windows-based computers.  ”  ” Samsung Kies will begin the installation process, which may take up to several minutes to complete. Samsung Kies will launch, and is now ready to update your Samsung Galaxy Ace.

SUMMARY: Navigate to the Samsung Kies website at http://www.samsung.com/us/kies/. Select the option to download Samsung Kies 2.6 for your Windows-based computer. Select the option to save Samsung Kies to your desktop, then double-click on the installer file to launch the Samsung Kies installation wizard. Select your language and location from the options provided, then click “Next. Review the Samsung Kies license agreement, terms, and conditions. Place a checkmark next to “I accept,” then click on “Next. Place a checkmark next to “Run Samsung Kies,” then click on “Finish” when installation is complete.

In one sentence, describe what the following article is about: A step-up is simply an elevation in the level of the track. As you're getting comfortable with jumping, start by driving over a step-up slowly enough so that you don't go airborne. This will get you used to the sharp change in elevation that's involved in a standard jump. Work your way up to accelerating enough so that you lift off the ground before landing at the top of the step-up. As you get more comfortable with jumping, you can also try doing step-downs, where you move from a higher elevation to a lower one. A tabletop is a good starter jump once you're ready to move on from step-ups. This type of jump consists of a takeoff, an elevated plateau (the “tabletop”) and a landing on the other side. Drive over the jump slowly a couple of times, then try approaching it fast enough to get airborne. Make sure to maintain smooth throttle control and hold a good body position through the whole jump. After you've gotten used to doing tabletops, you can try moving up to more complex jumps, such as doubles and triples. These jumps are more difficult because you have to develop an accurate sense of timing and distance. If you overshoot your first jump, you could end up crashing into the face of the next one. Practice driving over the jump slowly multiple times before you attempt to go airborne.  As you get more experienced, you can practice jumping over 2 or 3 jumps at once instead of jumping each part of the double or triple separately.
Summary: Get started with step-ups. Move on to tabletops as you get more comfortable. Try doubles or triples once you've mastered the basics.

INPUT ARTICLE: Article: Sometimes a client may be difficult to work with, but in these cases you'll need to remain even more in control of yourself. Losing control of your emotions with a client could ruin your business with that individual, and it could even cost you your job.  Do not give an emotional response to anything your client says or does. Be respectful and remember that the client is always right. Remember the importance of being professional, even in the face of abuse. If you're really struggling to control your emotions, try counting to ten or taking a few deep breaths before saying anything. It's generally a good idea to let a client speak freely, but this is more important than ever when the client is being difficult. Your client may be uncooperative because they feel that they're not being heard, so letting your client do most of the talking in tense moments may help defuse the situation.  You can communicate a great deal with silence. Let your client talk, and respond when appropriate. Ask follow-up questions to reflect on or clarify anything you're not clear about. For example, you might say, "I think I see what you mean, but I'm a little confused about _____; could you clarify what you meant by that?" When a difficult client doesn't feel heard, that client may become more uncooperative. Engaging in small conversational habits to show engagement and concern can help reassure your client and make the situation less tense.  Make eye contact with the client while you're speaking to one another. Use short, small verbal cues to show that you're listening. For example, saying "Mhmm" or "Yes," or even just nodding in agreement, shows that you're engaged. How you say things can be just as important as what's actually being said. When you have a difficult client, it's important to be aware of how you're coming across in your manner of speech. Changing your voice's speed and pitch may help calm an irate client, especially when combined with other conversational techniques.  Slow down the speed of your speech and lower the pitch and volume of your voice. Speaking slowly and softly can have a calming effect on upset or anxious clients. Try to make the shift noticeable so that your client will pick up on it subtly. Sometimes agreeing with a difficult client is the best way to placate a bad attitude. Even if you know the client is wrong, it may be best to avoid challenging a difficult client if there's no other way to calm them down. Voice your concerns if the client is about to make a huge mistake, but remember that the decision is ultimately up to the client to make. If you can't placate a client or meet their demands despite your best efforts, it's best just to let them go. Yes, you will lose their business, but in some cases it may not be worth the headache to keep them.

SUMMARY:
Stay in control of your emotions. Spend more time listening than speaking. Show that you're engaged. Speak with confidence. Fulfill the client's wishes. Fire a client as a last resort.