Article: If you live in an area that gets rattlesnakes, you’ll be able to find many stores that stock snake-proof fencing. Check local hardware stores, garden supply shops, and home-supply stores. Snake-proof fencing should be solid or have mesh gaps no larger than 1⁄4 inch (0.64 cm) and should be at least 36 inches (91 cm) tall. Snake-proof fencing isn’t cheap. A single 50 ft (15 m) roll can cost about $60 USD. However, this cost is worth it to assure your personal safety and peace of mind. Due to the cost of the snake-proof fencing, you may not be able to fence off an entire large backyard. Instead, choose a specific zone you’d like to keep snake-free. This could be a children’s play area, the patch of grass where you walk your pet, or the section of yard nearest your back door. To prevent gaps between the bottom of the fence and the ground, use a shovel to dig a narrow trench 6 inches (15 cm) deep around the perimeter where you plan to install the snake-proof fencing. When you're digging, make sure that the trench is uniformly deep along its entire length. Once you've dug your trench, lay out the fencing in the trench. Unroll the entire length of the snake-proof fencing material and install it all at the same time. Make sure that the bottom of the fencing is touching the bottom of the trench. If there are any gaps between the bottom of your installed fence and the ground, rattlers will crawl right in. Use the shovel again to loosely bury the bottom of the fence. Once the fence is covered in dirt, smooth out the dirt and make sure the fence is standing securely. Once the bottom of the snake-proof fence is buried, push the fence outward (away from your backyard) until it’s leaning at a 30° angle. Then use your foot to stamp down the soil surrounding the fence. Rattlesnakes won’t be able to shimmy up the fence if it’s leaning outward at this angle. Rattlesnakes will be able to climb up the branches and over the fence. To prevent this, remove any small trees, overhanging tree branches, or large vegetation stalks within 2 feet (0.61 m) of the fence. If you need to install support stakes to hold up the fence, place them on the inside of the fence. If they’re on the outside, rattlers can crawl up them. Over time, sections of your snake-proof fence may collapse or be worn down by the weather. Take a monthly walk around the perimeter to make sure that the fence is still intact. If you spot any breaks in the fence, remove the damaged section and install a new section of fencing.  If there are only 1 or 2 lightly damaged sections of fence, you can patch them up with slick packaging tape. You can also maintain the fence by cutting down any new growth on encroaching tree branches or bushes.
Question: What is a summary of what this article is about?
Purchase snake-proof fencing at a local hardware store. Choose an area of your backyard you’d like to cordon off from snakes. Dig a trench 6 in (15 cm) deep so snakes can’t crawl under the fence. Install the fencing in the trench you've dug. Bury the bottom of the fence once it's in position. Slant the fence outwards at a 30° angle so snakes can't climb it. Clear any tree branches or vegetation near the fence. Maintain the fence as needed to keep snakes out.
Article: Write the author (last name or organization name) and year in parentheses with a comma in between. If you pulled a direct quote from the original text, add "p." and a space before the page number if the statement is a direct quote. If the author is already mentioned in the statement, put the year in parentheses next to the name (and put the page number in parentheses at the end of the statement, if applicable). Place the citation before the final punctuation mark. If there are two or three authors in parentheses, use "&" instead of “and". You don't need to indicate that this source is in a PDF file here.  Basic example: Higher education professionals think that “education is the most powerful weapon which you can use to change the world” (Mandela, 1996, p. 35).  If your file does not have page numbers and you want to use a direct quotation, provide a paragraph number: Higher education professionals think that “education is the most powerful weapon which you can use to change the world” (Mandela, 1996, para. 18). You can also use a shortened heading in quotation marks: Higher education professionals think that “education is the most powerful weapon which you can use to change the world” (Mandela, 1996, “A few words on education”). In APA style, you must state the type of file you consulted in square brackets, such as [Data set] or [PowerPoint slides] If you are using a proprietary ebook format, such as a Kindle file, you should note this too.  The basic format is: Author’s last name, Author’s first initial. (Year of publication). ‘’Book title’’ [PDF document]. Available from web address:  Basic example: Smith, J. (2011). The fantastic novel [PDF file]. Available from http://www.books.google.com For a proprietary file, provide the e-reader version in square brackets: Smith, J. (2011). The fantastic novel [Kindle DX file]. Retrieved from http://www.amazon.com APA style does not use “title caps” for journal article titles. This means you only capitalize the first word of the title. Do not use quotation marks to set off titles.  The basic format is: Author's last name, Author’s first initial. (Year of publication). Title of article [PDF file]. Journal title, volume number(issue number), page numbers. Retrieved from web address:   Basic example: Doe, J. (2006). Interesting citation article [PDF file]. Online Journal of Citation Information, 4(3), 82-5. Retrieved from http://www.random-example-URL.com Note that the volume number is italicized but the issue number (in parentheses) is not! If your article includes a doi number, provide this at the end of the citation.
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Insert the proper in-line APA reference. Format ebook PDFs in APA format correctly for your bibliography. Format journal article PDFs in APA format correctly for your bibliography.
Article: What is appropriate for some is not always appropriate for other people, and this can cause a fair amount of problems when misunderstandings arise.  For example, many customers prefer to get straight down to business and value speed and efficiency; however, some clients prefer to essentially "chat" for a short time to build a brief personal connection,trust before moving on to the main purpose of the call. Another major consideration is in regard to time zone differences. In many parts of the world, phone workers call during their daytime, but it may not be daytime on the other side of the world where the client is. Many people, when interrupted during their sleep, or during mealtime or family time when outside of work, may find such intrusions intolerable. Avoid mimicking the person's accent, or using slang that is local to your client's area or culture on the other end of the phone. In some cases it can be acceptable and make the person receiving the call feel more at ease, but this is actually a very small and rare demographic. Many people find a false accent to be insincere and fraudulent, or copying an accent as a sign of disrespect.
Question: What is a summary of what this article is about?
Consider the cultural influences of your customers.