Q: After your customer has picked out a car and you've come to a compromise on the price, bring the price to your sales manager at an even lower price. For example, if your customer says they can pay $200 a month, tell your manager $150 a month. This will give you more credibility with your customer and at the end of the day the important thing is that you've made a sale and have a pleased customer that may refer you to friends or will give you a high rating on your C.S.I (customer satisfaction index). Often times your customers will bring in a white lie about what they can afford, or what the dealership down the street is planning on offering them for their trade-in. Overcome these objections by being understanding but persistent. Explain to them that your appraisal of their car is accurate and a good deal.  Customers looking for a trade-in often times will value their car through Kelly Blue Book, but that value is only accurate if they can sell their car at full Kelly Blue Book retail. Every month a car loses 2% of its value, and then you have to attach all the expenses to it that make it ready to sell like tires, brakes, the noise in the back, that light that won't turn on, the safety check, and reconditioning. Also, if another customer comes in and wants to offer less for the car than what it is priced at, the dealership will likely take it because they want to make the sale, thus the customer's car is likely to bring in less than what they believe it will. Explaining this to your customers is important so they understand that you aren't gypping them in price. Now that you have discussed pricing and gotten a definite number from your manager, it's time to complete the sale. Sign the paperwork, arrange a collection date, and always stay in contact with the customer to prevent any problems.
A: Discuss the price with your manager. Don't let your customer lie to you. Close the sale.

Q: Consult an almanac or a weather service to see when the last frost usually occurs in your area. If you’re unsure about the dates, plan to deadhead early in the autumn. Deadheading is the process of removing dead flowers, growth, or seed heads. This will help your plant grow new flowers next year. As the flowers begin to droop, fade, or die, cut them off at the base of the flower. You can also twist the stem and pinch the flowers or seed heads off. Throw them in a compost pile or in the trash. Seed heads are the top of the flower that contains the seeds after the petals have died or fallen off. Removing the seed heads keeps your verbena from spreading its seeds. If you want verbena to spread across your garden, don't remove the seed heads.  If you allow the verbena to propagate naturally, you won’t be able to control the spread of verbena, but the new seedlings may be hardier and more drought resistant than verbena grown from clippings.  Some people prefer to leave seed heads in winter because it helps liven up the winter garden. If you prefer this look, remove any seedlings when you cut back the plant in spring. While deadheading is useful in autumn, avoid doing any heavier trimming than that. This will help the verbena survive the winter. Save any additional pruning for early spring of the next year. Once you have finished deadheading, add a layer of mulch around the base of the plant. You can use a mulch that contains wood shavings, leaf mold, or compost. This will help protect the verbena in the winter.
A:
Aim to deadhead the plants about 4-6 weeks before the last frost. Cut dead or drooping flowers off at the base. Remove seed heads unless you want the verbena to propagate naturally. Avoid heavy pruning in autumn to help the plant survive in winter. Add mulch around the plant to protect it during winter.