Adobe Flash Player is only supported on computers running Windows XP and later and Mac OS X 10.6 or later. This feature must be disabled for Flash Player to work properly. Launch Internet Explorer, then navigate to Tools > ActiveX Filtering to disable this feature. This helps ensure your computer is up to date and compatible with the latest versions of Adobe Flash. Websites and apps that require Flash may interfere with the Flash installation process. These features must be enabled for Flash to download and install itself on your system. This is a common way to resolve problems associated with failed downloads. For example, if using Internet Explorer, try using Chrome or Firefox instead. and antivirus software if you are still unable to download Flash. These programs can often interfere with downloading and installing Flash on your computer.

Summary: Consider upgrading your operating system if you experience problems downloading and installing Adobe Flash. Disable ActiveX filtering if you receive one or more “ActiveX” errors when using Flash in Internet Explorer. Install any available updates on your computer prior to downloading Flash. Try closing any applications running in the background if Flash fails to download and install properly. Allow popups and cookies in your Internet browser if Flash Player has problems downloading. Try using a different Internet browser if your current browser is ineffective at downloading Flash. Temporarily disable firewalls


If you want to filter what can and cannot be seen on the Internet, you can use OpenDNS. Schools and government offices use it, and free options are available. Once your account is created, set your internet settings to use the OpenDNS IP addresses as your domain name servers. You will then be able to customize your filter preferences.

Summary: Sign up for OpenDNS. Create an account.


The BBB is the most famous consumer protection bureau in the U.S. You can report online at their website.  Click on the name of your county and enter your zip code. Click on "Get Consumer Help" at the top of the website, then select "File a Complaint" from the drop-down menu. If you do not have access to the Internet, call the BBB headquarters at 1-703-276-0100 to file a complaint over the telephone. The complaint will ask for basic information including contact information (for you and the business) as well as details about your complaint.  You will answer preliminary questions such as the category of complaint (vehicle, cell phone, or business product or service) and then whether you are a retired or active service member or a civilian employee of the Department of Defense. You can search for the business by name and zip code. Then select the business from the list. You will likely be redirected to a city or state BBB to actually file your complaint. At the website you will be asked to state your problem as well as your desired outcome and settlement. Do not include personal information such as your Social Security number. Even if you choose not to meet with the agent’s managing supervisor or broker, you can still inform him of the complaint. The BBB will send the complaint to them within two weeks. If you have met with the broker and did not receive the relief you wanted, complaining to the BBB is the next logical step.

Summary: Visit the Better Business Bureau. Fill out the online complaint form. Let the broker know.


Wait until the cleaning cycle is completely finished, the oven is cooled, and the door lock is disengaged to open the oven. Wipe down the inner surfaces of the oven with a damp cloth to complete the cleaning process.  The high temperatures of the pyrolytic cleaning cycle carbonize food matter in the oven until it turns to a light ash, not unlike that from a cigarette or campfire. This makes it easy to sweep out with just a cloth.  For after a steam-clean cycle, simply use a damp cloth to remove the softened and loosened food material from the surfaces of the oven. Clean the inner glass on the oven door, the oven racks, and any other elements with persistent stains using baking soda or your favorite cleaner. You can clean removable items while the self-cleaning cycle is completed.  For an easy way to clean oven racks that must be removed from the oven before a self-clean, soak them in the bathtub with dishwasher detergent or apply baking soda and vinegar to remove built-up stains.  Further clean the inside of the oven door only if the self-clean cycle has not removed all stains from it, and only after it has cooled completely from that cycle. Spot-clean in between self-cleaning cycles on your oven, but don’t use abrasive materials like scrubbing brushes, rough sponges, or steel wool. These and harsh soaps will scratch away the pyrolytic coating, or the special enamel, that make self-cleaning possible.  If you want to clean your oven by hand with cleaner, try a product that’s intended for use with self-cleaning ovens, like Easy Off. Or use another mild cleaner or soap with a soft cloth or sponge. You should plan to use the self-cleaning feature regularly to avoid further need for cleaning. How often you perform this cycle will depend on your oven model, so consult the owner’s manual or manufacturer.
Summary: Wipe down the cooled oven. Clean other parts as needed. Avoid hand-cleaning with abrasive material.