Problem: Article: No matter how you intend to pick up a snake, you should always ensure that it is not venomous. A venomous snake can strike quickly, and if you're anything short of a professional you could fall victim to its dangerous bite. Whether you're using a snake hook or snake tongs, you should have the tool ready and on-hand before you approach the snake. You should also have a temporary container ready and close by so that you can gently place the snake inside once you catch it.  Some snakes are fast-moving and will not stay on a snake hook for more than a few seconds. If you cannot safely catch the snake and deposit it (gently) into the temporary container, you may want to consider using tongs, or leaving it to a professional. If you feel comfortable using an intact pillowcase as a transport container, that should suffice. If the snake is outdoors, or is too large or aggressive for a pillow case, you may want to use something sturdier like an empty garbage can. Be cautious if using snake tongs. These tools can be difficult for an inexperienced catcher to use, and could result in the snake being injured or even killed. If you're using a hook, carefully slip the hook underneath the snake's body. If using snake tongs, you should be able to simply grasp the snake using the tongs. No matter which tool you use, you should move quickly and carefully for both your own safety and the snake's.  For smaller snakes, grab or lift the snake around the middle of its body or lower. For larger snakes, grab or lift the snake approximately 1/3 of the way down its body from the head. You should never grab a snake by the neck, as this could cause serious injury and may make the snake struggle and bite you. If you're trying to move the snake a short distance, you may be able to simply carry it to the desired location. Otherwise, you should put the snake into a container to transport it or await for professional animal control personnel. For smaller snakes, an intact pillowcase may suffice. Otherwise, use a deep bucket or, even better, a sturdy (and empty) garbage can.
Summary: Confirm it's not venomous. Have your tool on-hand. Lift the snake. Move or contain the snake.

Problem: Article: When you're designing a survey or another method of measuring your business's service quality, it's important to focus on the very most important metrics (since customers are less likely to complete longer, more complicated surveys). One of the most important details of all to focus on is the quality of the customer's point of contact. By examining the interaction between customers and your representatives, you can determine whether your business's interactions with your customers are satisfactory. In addition, this line of questioning can help you "weed out" problem employees with bad attitudes. Try to ask questions like the following:  Which employee(s) provided your service? Did the employee(s) providing the service appear to be knowledgeable? Were they courteous to customers as well as other staff? Did they convey a sense of confidence and trust? If your business deals directly with consumers (as opposed to other businesses), it's vital to convey the idea that your business cares about its customers. There isn't one single way to do this — the solution to this problem is part marketing, part branding, and (especially) part service quality. To measure this quality in surveys and so on, focus on asking questions like the following:  Did the consumer feel the company and/or employee(s) cared about the people they were working with? Did the customer feel they received individualized attention? Did the company project a friendly, welcoming atmosphere? High service quality in the short-term doesn't mean much if it can't be sustained in the long-term. Consistency is a hugely important aspect of high-quality service — in fact, research has shown that reliability is generally considered the most important aspect of good service by customers. Reliability is the reason that huge-multinationals like McDonalds are able to attract customers everywhere. Customers like getting the same satisfactory result every time they use a business's products or services. Thus, to judge the consistency of your service, ask questions like the following:  Did the employee or company perform the service accurately? Did the customer feel the company or employee would be able to dependably continue to perform the service in the future? Would the customer use the company's services again in the future? If this is not the customer's first time using the company's services, how did their most recent experience compare to past ones? Though it's probably obvious, it definitely bears mentioning that customers nearly everywhere prefer interacting with companies that are kind, polite, prompt, and willing to satisfy them. Measuring your company's responsiveness can help you determine whether to devote more resources to creating a positive experience for your customer by training your employees to be more effective, hiring new personnel, and/or using different strategies for dealing with customers. Try focusing on questions like the following:  How willing and able was the employee able to respond to the customer's needs? How quickly was service provided? Did the employee seem happy to offer additional service? Even the happiest, promptest, most accommodating employees can't give high-quality service if they don't have the equipment to do their job or the actual physical environment of the business is unsatisfactory. Keeping the physical, tangible aspects of your business in good order is an important aspect of providing high-quality service. Pinpoint flaws in your business's operations by asking questions like the following:  Was all equipment functioning properly? Was the appearance of the product or business clean and satisfactory? Was the appearance of the employee(s) professional? Were all communications clear and professional?
Summary: Measure the quality of the customer’s point of contact. Measure the empathy of the company as a whole. Measure the reliability of the company. Measure the responsiveness of the company. Measure the tangible aspects of the customer's experience.

Problem: Article: You can make it a little bigger when you cut it, to make sure that the person can fit his or her head through the sheet.  Cut in jagged lines for a ragged effect. Do this with fabric glue. This will create a spooky effect. You can glue more tattered triangles to the person's shirt so that they hang down like icicles. The person should be able to easily put his or her head through the top hole and his or her arms should fit neatly through the arm holes. Cover all parts of the face, even the eyebrows and lips. You can also put the makeup on the person's neck, since it will be visible. You can either paint the lips, or leave them covered with the white makeup. This will create a dusty look.
Summary:
Drape a sheet over the head of the person wearing the costume. Draw a circle onto the sheet around the person's neck. Mark the area above the person's elbows. Mark the area below the person's ankles. Remove the sheet. Cut a circle around the circular area you marked for the head. Cut arm holes through the marks you made above the person's elbows. Cut along the ankle line. Take the leftover scraps of fabric and glue them all over the costume in jagged, triangular shapes. Ask the person wearing the costume to put on a white long-sleeved shirt. Put the sheet back on the person. Apply white face makeup all over the person's face. Draw gray circles on the person's eyelids and under his or her eyes. Sprinkle flour through the person's hair.