Summarize the following:
After all of the self-reflection that you’ve done, you should be prepared to articulate exactly what you have done wrong.  Tell your friend what you wish you hadn’t done and be very specific with them.   Vague apologies often feel insincere and poorly thought out.  Your friend will appreciate much more if you offer a very specific acknowledgment of what you did wrong. You might say something like “I am sorry for calling you that name.  It was rude of me to do and I did not mean it.” Even in an apology, there is still the human deserve to self-preserve.  Instead of being defensive, admit all of the ways that you were wrong without backtracking.  This will help the apology go more smoothly.  Be as honest as possible. Many fall victim to playing “tit for tat” with their friend, by saying things like “Well, if you hadn’t done this then I wouldn’t have done that.”  This will reverse any apology that you have offered and will immediately make your friend upset all over again. Even if you feel that you have some justification for what you did, this does not negate the fact that you hurt someone close to you.  At a later point, your friend may ask you why you did what you did, and at that time, you can offer them your rationale.  However, in the moment of an apology, justifying why you did something bad is only hurtful and will likely prolong the fight.  Do not try to explain yourself. Keep it simple and move on. Don’t offer excuses.  Making excuses for hurting someone is never helpful during an apology and is only a mechanism for blame-shifting.  Accept the blame for what you have done and keep it moving. In addition to making excuses and being defensive, there are other mistakes that you can make in apologizing.  Some of these include saying things like “I’m sorry you felt that way”, “I’m sorry you’re so easily upset” and “I never mean to hurt you”.  These false forms of apologizing give partial responsibility to the injured party for what happened and can feel very insincere in the moment.  Avoid making these statements at all cost and instead apologize directly for what YOU have done. An example of an appropriate apology is “I’m sorry for leaving you at the party without asking you if you wanted to go.  We went there together and I should have talked to you before leaving alone.  I apologize for that.” Though you have reflected on the issued on and yourself, you still may not be fully aware of their issue with you.  Take some time during this conversation to truly listen to the ways in which you have hurt them.  This last incident could just have been the last straw for them, but there could have been other times that you were rude to them that you haven’t considered.  Ask if there is any way you can make it up to them in the future, or if there is anything you can do to prevent something similar from happening again. Apologize for the ways you have hurt them apart from this latest issue.  Think critically about what they are saying to you so that you don’t apologize just to end the conversation.  Make sure that any “I’m sorry” you offer is genuine. When having this conversation in person, be sure to practice open and positive body language.  Simple techniques like leaving your arms and legs uncrossed are great ways to express openness and to demonstrate body language that is relaxed and calm. Also, look at them in the eyes when they are speaking, but break your gaze every so often to look around.  No one likes to be stared at but people also want to feel that you are paying attention to them. Once you feel that the conversation between the two of you has reached a level of mutual understanding and positivity, re-offer your friendship to them.  This can be a great way to move forward from the conversation and remind them that you do still want to be friends.  You might say something like “Again, I just wanted to reiterate that I am so sorry for hurting you and that it won’t happen again.  However, I don’t want this situation to define us.  Would you consider being my friend again? Though they are likely to accept, be understanding if they don’t.  They are within their rights to refuse friendship with you especially if you have done something very bad to them. You may find that your friend does not want to speak to you in person or on the phone, and you must respect their decision.  However, this does not mean that you should avoid apologizing.  Take some time to write them a heartfelt letter acknowledging what you have done, apologizing for it, and offering solutions to repair your friendship.  You can either mail them the letter or leave it in their locker if you are classmates. If you broke something of theirs or took something from them and lost it, you should do all that you can to purchase a new one for them.  Some things cannot be replaced like family heirlooms, but if it can, you should do all in your power to replace it.  If necessary, ask your parents to borrow money so that you can buy for them what you broke or lost. You can also get a part-time or temporary job to earn enough money to buy it yourself.  Your friend will respect you all the more for it and you will be able to set right the wrong that you made. Even if the conversation went well, you may find that your friend still needs some time to think, and perhaps you do as well.  Respect your friend enough to give them the time that they need to process and they will likely come back around to you soon. Avoid being clingy or smothering them.  They will return to you in their own time and your friendship will be the better for it.

summary: Say what you’re sorry for. Admit responsibility. Give up the need to be right. Avoid common apology mistakes. Listen to understand further. Monitor your gestures and facial expressions. Offer your friendship. Write a letter if necessary. Make amends financially if necessary. Give them space.


Summarize the following:
You'll usually find this app in the Start menu (PC) or in the Applications folder (Mac), indicated by a blue icon with a white "W" in it. If you don't want to customize your own booklet, you can start with one of the booklet templates built into Word. To do this, click the File menu, select New, type booklet into the search bar, press Enter, select a booklet template, and then click the Create button to set up your template. This will pull up different options for formatting how the pages in your Word document will be displayed when you print them. This appears in the bottom-right corner of the Page Setup dialog box under the Layout tab. This changes the layout to landscape (wide) mode with a split down the middle. The page options appear in the "Sheets per booklet" menu. Note that if you choose a page number too small to print all of your text, then you'll have to change the selection to All in order to have all the content visible on your computer screen printed. The "Gutter" menu, which is near the top-left corner of the window, determines the amount of space that will be available where the booklet will fold. As you increase or decrease the gutter, the preview image near the bottom will update to show you the results. It's near the bottom of the window. Now that your document is laid out like a booklet, you can add your own text, images, and custom formatting.  If you're new to Microsoft Word, check out How to Format a Word Document to learn how to customize your text, add graphics, and position content as you desire. If you're using a template, see How to Use Document Templates in Microsoft Word to learn how to customize its pre-formatted content. You'll usually want to edit the placeholder information anywhere it appears. To do so:  Click the File menu at the top-left corner. Select Save As. Select a save location. If you want to save this file as a template you can edit for future products, select the Template option from the "Save as type" or "Format" drop-down. Otherwise, keep the default setting (.docx) selected. Name the file and click Save.
summary: Open Microsoft Word. Click the Layout tab. Click on the Multiple pages drop-down arrow. Select Book fold from the Pages menu. Select the number of pages for your booklet. Adjust the Gutter size. Click OK to save your changes. Add content to your booklet. Save your booklet.