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Resetting your computer will wipe and erase all personal data.     For example, if your laptop runs on Windows 7, select “Windows 7.” The Toshiba Recovery Wizard will display on-screen. ” The reset process may take anywhere between 15 minutes and two hours. When complete, your laptop will restart and display the initial welcome screen.
Backup all personal data to an external USB drive or cloud storage service prior to resetting your Toshiba laptop. Power off your laptop and remove any external peripherals such as a mouse, extra monitor, and USB drives. Connect your Toshiba laptop to a power source. Press and hold down the “0” key, and power on your laptop at the same time. Release the “0” key when the recovery warning message displays on-screen. Select the operating system that applies to your Toshiba laptop. Click on “Yes” to confirm that you understand resetting your laptop will wipe all data. Click on “Recovery of Factory Software,” then click “Next. Follow the remaining on-screen prompts to finish resetting your laptop.