Article: Patients will probably be more willing to answer a survey if they can do so anonymously.  Moreover, anonymity also makes patients feel more comfortable with providing honest answers. Allow your patients to complete and return the survey privately. Do not require for names or identifying information. You can give the patients the option of doing so if they would like to discuss their comments or concerns further, but make sure that your patients understand that it is only optional and not required. Ask patients to provide basic demographic data at the beginning or end of the survey. This information includes age, gender, and ethnicity.  By collecting demographic data, you can determine how specific practices are meeting the needs of specific patient groups. You ultimately need to strive for satisfaction across all demographics. For instance, you may find that younger people are satisfied with your practice's reliance on email and texting to communicate appointment reminders, but older people are not. Your practice can then take steps to be sure that all people receive appointment reminders in a way that works best for them. Overall, you need to ask questions that review matters of quality, access, and interpersonal interactions.  Quality issues are the most straightforward. They include a patient's thoughts regarding the quality of your medical knowledge, diagnosis, and treatment. Access issues refer to the ease with which patients can make appointments, get referrals, or get treatment. Interpersonal issues could also be labeled as "bedside manner." Ask about how caring the physicians and other staff members appeared to be. Patient satisfaction is subjective, but patient experience is more objective. You'll need to include both question types on the survey.  Satisfaction questions focus on how well the patient's wishes are met. For instance, "How satisfied are you with the way your physician addressed your concerns?" Experience questions are phrased in a way that addresses what actually happened rather than how the patient felt about it. For example, "Did your physician ask you if you had any additional concerns before the appointment ended?" At the end of the survey, you need to come right out and ask, "Overall, how satisfied are you with your physician?"  By asking this question, you can monitor the current status of patient satisfaction in general. You can also compare this question to the responses provided by other survey questions. Doing so will allow you to determine which aspects of the process your patients find most valuable. Your questions should be specific and easy to understand. Avoid questions that require the patient to take too many factors into consideration. For example, a question like, "How friendly and informative was our staff?" would require a patient to consider too many elements, and some of those might exist. The friendliness of your receptionist might be great, but she might not be very informative. The nurse who attended the patient might be informative, but he might not be very friendly. Most of your questions will need to use an answer scale. Use the same answer scale for each question and explain the scale clearly to avoid any confusion.  Five-point scales are the most commonly accepted. The answers to your questions will usually include either "Very Good, Good, Neutral, Bad, and Very Bad" or "Strongly Agree, Agree, No Opinion, Disagree, and Strongly Disagree." Answer scales can include anywhere from four to ten response levels, though. At the end of the survey, you should give your patients a chance to elaborate on concerns more extensively by asking a few open questions.  The exact questions can vary, but it helps to ask one positive question and one negative question. A positive question would be something like, "What part of the experience are you most satisfied about?" A negative question would be something like, "Which areas do you think we need to improve in?" The overall survey should be fairly brief to encourage a greater volume of responses. Aim for a survey in between one and three pages. Long surveys can seem intimidating or annoying, so patients are less likely to respond to them. Additionally, patients who do respond to them are less likely to consider each answer carefully.
Question: What is a summary of what this article is about?
Keep the process anonymous. Ask for demographic data. Cover the three main issues. Differentiate between satisfaction and experience. Ask a specific question about overall satisfaction. Phrase questions in a clear manner. Use an answer scale. Include one or two open-ended questions. Keep it short and simple.
Article: Every head unit, center console, and removal process is different depending on your vehicle’s make and model. Consult your instruction manual to see how you’re supposed to disassemble your dashboard to access your factory head unit. Typically, you’ll use prying tools to pop the covers off after unscrewing the knobs and screws on your center console. Once your factory head unit is exposed, slide it out or unscrew it before pressing the release clip to pop the wire harness off.  The head unit refers to the box where your radio dials and volume controls are. The wire harness is the small set of slots that bring all of your individual wires into the right slots on your head unit. Set any knobs or screws aside in a safe place so that you don’t lose them when it comes time to rebuild your dashboard. You usually start on the bottom of the dashboard where your cup holders or stick shift are. Depending on your audio system, you will either be connecting a new head unit to the old wire harness or attaching a new wire harness to your preexisting wire harness. Either slide your new head unit directly into the wire harness while matching the corresponding colors together or use wire strippers to expose the wires on each corresponding pair and twist the exposed part to tighten it. Slide each set of exposed wires into a butt connector and use a crimp tool to set the wire in place.  This process depends entirely on your vehicle’s make and model as well as your audio wiring kit’s instructions. Use a zip tie to tighten bundles of cords together and make things easier. Cap any exposed wires with small pig tails by trimming them with wire cutters. Twist the pig tail on top of the exposed wire until it catches. A subwoofer and an amp run on a different voltage than your speakers and head unit. To compensate, connect a line out converter to your head unit by connecting the right channel and left channel in the line converter to the right channel and the left channel in the head unit with RCA cables. Connect the other cables as stated in your instruction manual for the audio system.  Some single-din head units come with a slot for a line converter directly underneath it. You probably need to use RCA cables to connect the head unit to the line out converter. You may need to plug a cable into the output port on the head unit and run it into the input port on the line out converter. Your line out converter comes with a blue connection cable. This cable relays information from your line out converter to your amplifier. Run the cable to your amp by either hiding it under your floor mats or running it under the plastic panels between the doors and seats on the driver’s side.  Hide the cable under the cases between the doors and seats or simply slide it under the floor mats. Leave the blue cord next to the red power cord.
Question: What is a summary of what this article is about?
Disassemble your center console to remove the factory head unit. Match the colors for each wire together on the new head unit. Connect your line out converter to the head unit. Run the blue cable to the amp on the opposite side of the vehicle.