Speak slowly and clearly. Don’t mumble. Think (quickly) about what you’re going to say before you say it. Remember that calls may be monitored and recorded. If English is your second language and you find customers have difficulty understanding you, consider taking English as a Second Language classes. You can find in-person and online classes. Some online resources are free to use. Stay friendly at all times. Don’t be negative, condescending or confrontational, regardless of what the customer says. Use formalities and an upbeat tone of voice. Try saying, “Please,” “Thank you,” “You’re welcome,” and “I’m sorry to hear that.” Don't take anything customers tell you personally, and don’t tell customers to “calm down.” Provide such customers with empathy and a solution. After the call, take a few seconds to breathe if you can, smile and move on to the next call.  One of the most important traits of a good call center agent is the ability to stay calm under pressure.  Try saying, “We truly appreciate your feedback,” “I’ll do my best to assist you,” and other pleasantries, using the customer’s name often.  To the customer, you are a representative of the company who’s speaking on the phone. They won’t always be respectful and may even seem to blame you for their issue with the company. Ask questions that have “yes” or “no” answers. Steer the conversation back to its focus as needed. Avoid personal topics or comments about the weather unless you need to kill time while something loads on your end. If you need to leave work and the call isn’t resolved, try saying, “This sounds like this is something my colleague can help you with.” Pay attention to detail. Don’t assume you know what customers need before they finish explaining the issue. Make sure that customers are satisfied as best you can before you terminate the call.  Customers report that only half of call center agents address their concerns with an appropriate answer. Repeating the customer’s problem back to them can help convey to them that you understand their concerns. Find out when a call should be transferred, for instance, to a supervisor or manager. Ask your supervisor under what circumstances should you transfer a call elsewhere. Recognize if the caller has an issue you are unable to resolve yourself. Then advise the customer in a positive way that you’re going to transfer the call.  For example, if the customer is specifically requesting a rebate, and you are unable to issue one, you may need to transfer the call. Instead of saying “I don’t handle that,” try saying, “[Person or department] can help you with that.”

Summary: Develop your communication skills. Be polite. Handle upset customers. Shorten excessive conversation. Make a good impression. Transfer the call if necessary.


Because your bangs will be straight across, you won't need to part your hair to one side as you usually do. Take a comb and place the tip of it an inch or two above your hairline, in the center of your head. You may need to go a bit further back, such as one inch or even to the high, flat part of your head where a comb will balance. Then, draw a downward diagonal line from the center of your head to the end of your eyebrow. Make sure that this is before the recession area where your hair drops down along the side of your head. Then, repeat on the other side. Pull your bangs section towards the middle to separate it from the rest of your hair.  After you've done this, you should have a triangle-like shape with the point a few inches above your hair line and the sides of the triangle coming down along the sides of your forehead. Once you've created a part, you'll want to comb your bangs forward and then pin the rest of your hair back or put it in a ponytail to keep it out of your face. Straight bangs can come in all different styles, so you'll want to figure out exactly how you want them to look before you cut them. Some people like their bangs to go straight across their forehead above their eyebrows for an edgier look, and others like longer bangs that angle down as they meet with the rest of their hair. Straight bangs usually need more attention, so you may have to straighten them or blow dry them every time you style your hair. If using a blow dryer, grab a round brush and pull bangs from underneath, up at the roots toward the ceiling. Then, once or twice pull your round brush underneath your bangs, from the roots of your bangs to the tips, in an arching motion to create volume. You can also do this same motion with a flat iron. If your hair is naturally curly or wavy, dry your bangs with a flat brush. Hold the brush close to your forehead and move it behind the dryer from roots to ends. This will avoid adding more volume to your bangs.

Summary: Part your hair, creating a triangle in your roots. Determine the length and angle of your bang. Style your bangs.


You can give an old TV new life by repurposing it. For instance, you can make the TV an aquarium! Clear out all the old parts behind the glass and place a fish tank into the TV housing. Take care to dispose of the old parts correctly, rather than throwing them away. Look for tutorials online if you need help with this project. Rather than getting rid of the TV, you can turn it into a functional and beautiful display. Clear out the inside of the TV so you can arrange liquor bottles and decanters inside it in a unique way. This would look great in a man cave or basement bar. There’s tons of tutorials for turning old TVs and desktop computers into pet beds online! If you have a little furry friend, you can make them a customized bed from your old TV. Be sure to remove all the parts and wires, and place a cushion in the bottom for maximum comfort.

Summary: Turn the TV into a fish tank. Make a mini bar out of the TV. Convert the TV into a pet bed.


This is the most important thing. If you have had your period for a while you will know which products you prefer, how heavy your flow is and if you prefer tampons over pads. When you have just started most girls use pads. Even if you don't have problems with irregularity, a friend may be in need for supplies. It's always better to be prepared. Ask about which products you should use, or stick to the regular ones for your age group. Order free samples so you can try them all (don't try them at school or work because it would be better to leak at home than in public.) Don't forget that she understands. After all, you are both women.
Summary: Have enough supplies. Always keep spare pads and tampons with you. Talk to a trusted adult, best friend or sibling. Realize that it can be embarrassing to talk to your mother about these things.