Article: Some telemarketers find it helpful to smile while they are talking with customers. This will usually make you sound friendly and more approachable right away. Aim for the same kind of tone you’d use with a friendly coworker. Use words and phrases that convey a positive message, such as, “great,” “perfect,” “of course,” and “my pleasure.” If you are calling executives or other professionals, you’ll likely reach an assistant or secretary first. Use these opportunities to demonstrate your professional nature and friendliness. Go through an abbreviated version of your script with the gatekeeper, so that they’ll understand why you are calling and how they can help. For instance, instead of stating that you will call back at a certain time, ask the assistant, “When would be a good time for me to call back?” This lets them know that you value their opinion and time. If you speak with a caller who is rude or angry, it’s a good idea to remind yourself that you are likely not the cause of their emotions. They might have had a bad day. It’s possible that they don’t like getting calls at a certain time. These are things that are out of your control. What you can do is move on from that call the minute the customer hangs up and start fresh with a new one. If a caller makes you feel uncomfortable or is particularly rude, there is nothing wrong with saying, “Thank you for your time” and ending the call.
Question: What is a summary of what this article is about?
Keep up a friendly tone. Be polite when talking with assistants or other gatekeepers. Don’t blame yourself for other people’s bad reactions.
Article: Carpet tiles come in a variety of designs and types. Find a tile that will compliment the colors of your room. Also, there are traditionally two types of tile--those that come with a peel-off adhesive on the back and those that have no adhesive. The peel-off adhesive style is typically more expensive.  If you purchase the tile with no adhesive, you may also have to buy carpet glue or double-sided carpet tape. Select a carpet tile that blends in with the room’s style and colors, rather than a tile that stands out. To get the area of your floor, multiply the width by the length of the floor. If you have an irregularly sized floor, divide the floor into separate, measurable sections, then add the total square feet of each section together. Getting this figure will help you determine how many carpet tiles you'll need. When you purchase your tile, buy extra tile in case you make mistakes. Draw the sections that you want to carpet on a piece of paper. Arrange the tiles in your design to a style that you like. Drawing the layout before you lay the tiles will give you a general idea of how the tiles will look in the room. Each tile should have arrows on the back of it that help you determine which direction the tile is facing. Line your tiles up so that they are all facing in the same direction for a uniform design. Instead of facing all of your tiles in a single direction, alternate every other tile to face in a different direction. This will make your carpet tiles look unique. Try out different configurations and styles on your paper design before committing to a design.
Question: What is a summary of what this article is about?
Choose a style of carpet tile. Measure the square footage of the floor that you want to cover. Draw a layout for your floor. Position your tiles in the same direction for a uniform design. Alternate your tiles for different designs.
Article: You don't want to keep your infant waiting to be cleaned. A baby may become fussy or uncomfortable if cleaning takes too long. When you get ready to clean an infant's belly button, get your supplies ready ahead of time. You will need the following:  A large towel for your baby to lie on. A sponge, cotton swabs, a bowl of warm water, and baby soap. Babies are prone to infection. Wash your hands under warm water using soap before you begin the process of cleaning your baby's belly button.  Wash your hands for about 20 seconds. Make sure to dry your hands off using a clean cloth or paper towel. A belly button infection can be dangerous for an infant. If you notice an infection, your baby will need to see a pediatrician as soon as possible. The following are the signs of a belly button infection in a baby:  Discharge around the belly button A foul smell coming from the umbilical cord Tenderness or swelling of the skin Dab a piece of cloth in warm water. Gently wipe down the umbilical cord and the surrounding area. Then, wipe down the cord with a mild cleanser.  You want to keep the cord clean and dry until it falls off naturally. This keeps your baby's belly button free of infection. Do not use rubbing alcohol to clean an umbilical cord. Leaving the cord wet could result in an infection. Gently pat the cord, and the surrounding area, dry with a clean, absorbent cloth. Make sure the cord and the surrounding skin are dry to the touch.
Question: What is a summary of what this article is about?
Gather your supplies. Wash your hands. Check for infection. Wash the cord. Dry the cord.