Article: Avoid the temptation to begin formulating a response before getting to the very last word in the correspondence. As you read the entire text, other insights may come to mind that will make it much easier to provide a truly constructive response. Let customers immediately know you care for and plan on investigating their concerns, there is personnel responsible for such actions, and a solution will be reached.  Try a few of the following replies to personalize your own:  At (business name), we are 100% committed to meeting the needs of our customers.  One of our customer representatives will reply within 24-hours. In an effort to monitor and improve customer satisfaction at (business name), we would like to inform you we take all feedback seriously, and will reply to your concern as soon as possible. We appreciate your concern and hope to keep your future business.  Please allow us some time to investigate your issue and determine a suitable solution. Whenever possible, go one step further and personally acknowledge the receipt. This is especially important if it will take time to gather the information necessary to adequately respond to customer queries, concerns, or suggestions. There are customer software packages that do this for you, but in general there should be a way to identify the customer, their contact information, and their specific complaint.  Be sure to include enough information, like a unique ID number, in case the customer has more than one bad experience.
Question: What is a summary of what this article is about?
Read the customer's email carefully. Acknowledge the customer email as quickly as possible. Track all customer interaction.
Article: Typically, the back of the refrigerator is the coldest part, which will help preserve the flavor and texture of the caviar. Do not open the tin until you are ready to eat it, as this will decrease its shelf life. It is a good idea to only purchase the amount you expect to eat in a single sitting. However, if you do have leftover caviar, return it to the original tin, place a piece of plastic wrap over the top, and close the tin securely. Then, put the tin back into the refrigerator for 1-3 days to keep the taste fresh. To preserve the flavor, only use coated dishes and spoons when you're serving caviar. Avoid serving the caviar with a metal spoon or dish, as the delicacy will absorb the metal flavors. If you do not have one of these special spoons, grab a simple plastic or wooden spoon instead. You can purchase caviar spoons at your local department store in the kitchenware section or online with major retailers. Caviar is a delicate dish that should be kept chilled. This will help preserve the flavors and quality of the product. You could also rest the caviar bowl on an ice pack if you don't have any crushed ice on hand. To get the most from the experience, bring the caviar to your nose and inhale the aroma, then taste a small amount. Try not to chew the caviar or you might miss some of the more subtle flavors, as well as the unique texture. Instead, use your tongue to roll the eggs around in your mouth. Caviar is very rich, and it’s meant to be tasted or served in small amounts. If you are eating it plain, aim for 1/2 tsp (2.67 g) of caviar per tasting. If you are including it in a meal or as an appetizer, use approximately 1-3 tsp (5.33-16 g) of caviar. Since caviar is a traditional Russian delicacy, it is often paired with vodka. The vodka complements the flavors of the caviar and cleanses your palate between tastings. If you’d prefer something a little lighter, though, caviar and champagne go together very nicely.
Question: What is a summary of what this article is about?
Store your tin of caviar in the back of the refrigerator. Use a bone, crystal, or mother of pearl spoon to handle the caviar. Keep the caviar chilled on crushed ice while you have it sitting out. Eat a small spoonful of plain caviar to experience the subtle flavor. Sip on a glass of chilled vodka or champagne to cleanse your palate.
Article: Don’t ask someone for help when they are obviously busy or distracted. For example, don’t ask your professor for help with homework right as they are trying to start class. Similarly, don’t ask your boss for advice as they are rushing out the door. If you’re not sure whether or not it is a good time, just ask. You can say, “I’ve love to ask for your help with something. Is there a time that’s good for you to talk?” In most cases, if you don’t ask for help you won’t receive it. Sometimes people might be hesitant to step up and offer help. If you need something, speak up and ask.  Maybe you’re traveling alone in a new city. If you’re lost, ask for directions. Stop into a nearby store, or ask the bus driver which stop you need. You may feel vulnerable speaking up for help, but a certain degree of vulnerability can help you find the help you need. Don't feel weak, insecure, or embarrassed by asking for help. People aren’t mind readers. Instead of just saying, “I need help,” clearly state precisely what it is that you need. For example, instead of saying to your teacher, “I’m confused. Can you help me?”, say, “I don’t understand how to solve the equation for X. Can you please show me a sample problem?” Instead of saying to your partner, “I need you to help more around the house,” you may say, “Could you please take the trash out and also do a load of laundry, please?” Sometimes it’s tempting to whine a little bit. This could be a defense mechanism if you feel uncomfortable asking for help. It will help if you ask in a positive way instead. Don’t tell your co-worker, “I’m so swamped! Could you cover for me at the meeting this afternoon?” That might imply that you’re busy, but you don’t think your co-worker is. Instead, say, “I know we’re both busy, but you seem to be handling the stress better than me. Do you have time to take my place at the meeting this afternoon so that I can get caught up?” No one wants to hear you put yourself down. Try not to talk negatively about yourself when asking for help. Instead, act confident. You'll be more likely to receive the help you need. Try not to say things like, “I’m so stupid. I’ll never get Algebra. Can you help me again?” Instead, say, “This is complicated, but I know I can do it. Would you mind showing me another sample problem?” Sometimes the help you receive might not turn out the way you expected. That can be frustrating. However, it is important not to give up. Keep trying to get help and make it work for you.  Maybe you just had your first mentoring session with your boss. You might feel like you didn’t receive the sort of helpful advice that you were hoping for. Instead of canceling your next meeting, try again. Prepare a list of specific questions that you have for them. If you asked someone for help and they didn't come through, don't be afraid to ask someone else. Sometimes, you may need to reach out to a few people before getting assistance. People will be more likely to agree to help you if you have been known to help others. Build a reputation as a helpful person. If you see a co-worker who has too much on their plate, offer your assistance. They’ll likely return the favor when you find yourself frazzled. If your friend is sick, offer to drop off some food for them. You’ll likely receive the same kind treatment when you find yourself in a bind.
Question: What is a summary of what this article is about?
Choose the right time. Speak up. Be specific. Frame the request in a positive way. Don't be self-deprecating. Be persistent. Gain credibility by helping others.