Conflicts can escalate when both parties are yelling at each other. By speaking in a slow, cool voice, you can help the other person feel at ease. Even if the other person raises their voice, keep yours low and calm. Avoid telling the other person to “calm down.” This can make them feel angrier and more defensive. Instead, ask them what can be done to help the situation. For example, you can say, “I understand that you’re upset about your broken window. Why don’t we discuss what can be done in a way that is fair to everyone.” An apology can go a long way to solving tension. You might not feel as though you have done anything wrong, but you should consider how you might have offended the other person. A good apology will include what you did wrong as well as what you will do to make it up.  You can say, “I’m really sorry for insulting you. I did not realize that what I said was hurtful, and I understand now that it was a really stupid thing to do. I hope that you can forgive me.” If someone is accusing you of something you did not do, don’t take the blame. You can deflect the accusation by sympathizing with the other person. For example, you can say, “I’m sorry that your lunch keeps disappearing from the office fridge, but I’m not the one who is taking it.” Active listening is a form of communication where you repeat or paraphrase what the other person is saying to you. Ask the other person about their feelings or version of events. Listen without interrupting. Afterwards, rephrase what they said.  For example, you can say, “I understand that you’re upset. You’re right. I spilled a drink on you, and now you’re worried that your dress is ruined.” If the other person seems defensive, you can ask questions that will elicit the answer “yes” from them. This may help them feel less defensive. For example, you can say, “You are saying that you think this situation is unfair, is that right?” Sometimes, a solution will not be found. In this case, you might just have to let go of the problem. If it will not affect your daily life, let the issue drop. You and the other person might just have to come to terms with the fact that no one will win the argument. You can say, “I understand your point of view, but I do not agree with it. I think we will just have to move on. I still respect you as a person, and I hope that this does not get in the way of our relationship.”
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One-sentence summary -- Use a calm voice. Apologize. Practice active listening. Agree to disagree.


When someone is transgender, you should call them by the pronoun they prefer. It's best to ask a person their pronouns, rather than assume them.   Trans women usually have "she/her" pronouns. Trans men usually have "he/him" pronouns. Nonbinary, genderfluid, or agender people use various pronouns, such as "they/them," "ze/zim," and others. "Sex" usually refers to a person's biology, while gender refers to their identity. Some people use multiple pronouns, but this doesn't necessarily mean that any pronoun is okay. For instance, someone might use "she" and "they," but not "he." Always use the name a person calls themself. Most transgender people prefer that you never mention their previous name. Even if you knew someone by a different name in the past, it's not okay to drop that name in conversation.  Don't ask what their former name was if you don't know. Many trans people refer to their previous name as a "deadname:" a name that is dead and no longer relevant to their life. When telling stories about someone in the past, use their current name and pronouns, or none at all. Refer to someone using honorifics (sir, ma'am) and other gendered language appropriate to their gender identity. For instance, if you are speaking about a trans woman, call her a woman. If you address her in a formal setting, call her "ma'am."   Try using neutral language when addressing a crowd. Instead of saying "Ladies and Gentlemen", try "Distinguished Guests", or "Ladies, Gentlemen and others". That being said, don't go out of your way to assert their gender. Avoid using more gendered language than you normally would. There's no need to tell your transmasculine coworker that he looks "handsome" every single day, or always refer to your transfeminine friend as "girl!" This can sound condescending. If you are referring to a person who goes by "they," avoid gendered language altogether.
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One-sentence summary -- Use the right pronoun. Call them by their chosen name. Use gender-appropriate terminology.


Several corn varieties have tightly-fitting husks that make it harder for corn earworms to attack. These include hybrid varieties. Before planting your crop, choose a variety that will be naturally resistant to the pest. The variety known as Bt sweet corn has been genetically engineered to kill certain caterpillars, including corn ear rooms. However, this will not completely prevent all damage from the pest, and spraying with pesticides is sometimes necessary. Corn planted early and in mid-season is less likely to be infested by corn earworm. It is harder to control the pest in late-planted corn, even with pesticides. Corn earworms will also attack crops like tomato and lima beans. You can plant some of these crops near your corn in hopes of luring the pest away from your corn. This is unlikely to completely prevent earworms from infesting your corn, but it may reduce the problem.
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One-sentence summary -- Select varieties with a tight husk. Choose Bt sweet corn for a resistant ear. Plant at the right time. Encourage lure crops.


From the Pokémon Center, head southeast until you climb down a set of steps and follow the path north. You'll need HM03 Surf to continue north to the cave. You'll see "Icefall Cave" in the upper left of your screen. Use Surf again to go through another cave entrance to the north. The patch will shatter when you step over it. You'll walk over the first ice patch above you, then continue north to break two more patches of ice. Immediately turn west to follow a path that leads to one more patch of ice. Walk over it twice to reveal a hole. You'll see a ladder to the east. This brings you back to the main level on the other side of some rocks you couldn't get by before. There are two patches of ice, but when you walk over the southernmost ice patch twice, you will reveal another hole. You'll appear on a large patch of ice that you slip on. Move south until you come to another ladder. You'll see a PokéBall on the ground. Interact with the PokéBall to learn "HM07 Waterfall. "Waterfall" can be used to scale waterfalls that are blocking your path.
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One-sentence summary --
Go to Four Island. Enter the cave. Walk north over the patch of ice. Go down the hole. Go up the ladder. Walk south over the patches of ice. Go down the hole. Go up the ladder.