Q: Before you find a constructive solution to your customer’s complain, investigate the situation further based on her description of events. Ask other employees, review correspondence or security video to help develop a complete picture of what happened.  Ask any employees for their perspective on what happened. They may have been directly involved or observed the event and may be able to provide additional details. Read any correspondence or listen to any messages from the customer. Watch any security videos if that is necessary. Forward the complaint to any superiors. A superior may choose to handle the situation to help keep the customer. Once you have a more complete picture of what happened, come up with a solution to the complaint that works for everyone. Consider having alternatives in the event that a superior or the customer doesn’t agree with it. Offer to remedy the situation if possible. If not, come up with some alternative. For example, if the customer had bad service or a poor meal, offer them a free meal and find a server that everyone loves. Call or write your customer with the solution you have for her complaint. This can show that you are serious and sincere about her concerns and want to keep her as a client.  Contact the customer as soon as possible, preferably within one day. Make sure to contact her on or before you said you would. Making her wait may make irritate her even more. Thank her again for reaching out. For example, you can say “Mrs. Maier, I just want to thank you again for contacting me about your experience. I understand how much it upset you and would like to assure you something like this won’t happen again.”  Remind your customer that your company successfully deals with many clients every year and that you enjoy a good reputation because of your dedication to customers.  Enjoy some light conversation before you offer your solution. This can help diffuse the situation and calm you and your customer. You could ask her about the weather or a sporting event that happened since you last spoke. After breaking the ice with the customer, kindly offer the solution to her. Remember to keep your tone warm and sincere so that she knows you genuinely care about her complaint and the solution.  Tell the customer that you’ve investigated her complaint further and are sorry that she had a bad experience. Let her know the solution that you’ve reached and give her a second to process it. You can ask “how does that sound?” Offer an alternative solution if she doesn’t like what you’ve suggested. Keep your offers to two so that the solution remains acceptable to you.  Listen to any other concerns she may have to make her feel valuable. Your customer may be feeling a little embarrassed that she created a fuss. Thank her again for her concern and tell her you’ve available if she needs further assistance. Let your customer know how much you appreciate her and her business. Even though the situation may have initially been negative, you can use it as a learning experience. Take the process of addressing and following up on the complaint as a constructive way to handle future complaints. Don’t dwell on it, either, because most businesses will receive occasional complaints, some of which have nothing to do with you or your work. Discuss the situation with employees and colleagues to help them learn from the experience, too. After some time has passed, consider contacting your customer to make sure the resolution was satisfactory. This can show her that you value her business and allows you to address any potential problems.  Call or email and say something like “I don’t mean to bother you, I just want to make sure that you’re satisfied with the solution we found to your complaint.” Chat with your customer if everything is ok and say “We look forward to seeing you again.” Address any further complaints she may have, but be aware that some people may complain on a consistent basis to get free products or services.
A: Investigate the complaint. Formulate an acceptable solution. Contact the customer. Offer your solution. Thank her again. Learn and move on. Engage your customer again.

Article: One of the key traits of ambitious people is that they are able to stay focused on goals. This requires self-discipline. It means working toward your goal even though you don't always feel like working. It means hitting the books when you'd rather sit on the couch and watch television.  One way to improve your discipline is to have a routine, making time for your goals every day. If you're in school, for example, treat it like a day job: every day you will either be at class or studying from 8am to 5 pm. Develop habits that further your goals. Wake up earlier, for instance, or, for the budding professor, read literature in your spare time. At the same time, nix habits that are undermining you. If you are constantly distracted by the internet, turn off your wi-fi when you need to work. Make the time. If urgent tasks are keeping you from your plan, make time to devote to your goals. Wake up earlier and spend an extra hour on it every day. Use your spare time on weekends or in the evenings. While on the road to your long-term goals, you should periodically review where things stand. Sometimes, we find that our wants and desires change over time. Maybe you started on the path to becoming an opera singer but, after a time, found that you just don't like it as much as you once did. It might be time to rethink your goal.  Sometimes goals need a complete reboot. Opera didn't work out. You may have to reassess what you want in life. Go back to your long-term vision and ask whether anything has changed. Reconsider your ambitions. At other times, our goals might only need minor tweaks. Say you took a killer class on comparative literature in college. You still want to study English, but also Spanish literature. Your overall goal is mostly the same, but you've just changed a small point of focus. Part of the joy of achieving your dream is in the ride. Enjoy it. Make sure to celebrate when you move a bit closer to your long-term goal. Have you graduated with a Masters' degree? Go out for a fine dinner – with champagne!  Recognizing progress helps us to stay motivated, particularly when the long-term goal is a work of years or decades. Whether large or small, celebrating progress better allows you to stay motivated and to keep your eyes on the long-term prize. Some studies show that we get more motivation if we see these steps as learning opportunities rather than just as a means to our goal. When you review your progress, focus on what you've learned and how you've grown rather than just on what you've accomplished.
Question: What is a summary of what this article is about?
Practice self-discipline. Review your goals periodically. Celebrate progress.

Q: Place them in a pot filled with water and bring it to a boil. Then, let them simmer for 15 minutes or until they're cooked through. Peel the skins off the potatoes and cube them. Combine 1 lb. of frozen hash browns, 3 chicken bouillon cubes, 1/2 tsp. of pepper, 1 tbsp. of celery flakes, 1 tsp. of celery seed, and 1/8 cup of diced onion in a pot. Cover the pot in just enough water to cover the ingredients. Add one or two pinches of salt to the water. Boil the ingredients until they're tender. Combine 2 cans of Cream of Chicken soup and 2 cans of milk in another pot. Stir the mixture until it's smooth. Add the cubed russet potatoes, 1 cup of diced ham, and 1 tsp. of garlic salt to the soup. Heat it until the ingredients are blended and cooked through. Taste it to see if it needs more garlic salt or pepper. Sprinkle ½ cup of shredded cheddar cheese, 4 strips of chopped and fried bacon, and 1/8 cup of chopped green onions onto the soup. Enjoy this hearty soup as a main course or as an appetizer.
A:
Boil 6 medium-sized russet potatoes. Place several ingredients in a pot. Combine the chicken soup and mix in another pot. Add the potatoes, ham, and garlic salt to the soup. Heat the soup on low for 10-15 minutes. Garnish the soup. Serve.