Problem: Article: If you are asked to give a presentation on a certain topic it is likely because you are knowledgeable about the material. If this is not the case, you need to make sure you fully understand the material inside and out prior to the presentation. The best presenters are those who understand the topic and are clearly passionate about the material they are presenting.  For example, if you are asked to present on ethics in business, for a university business class you are likely not an expert on the topic. However, you should still thoroughly research the topic and communicate to your classmates why this is an important topic. Keep in mind why you are presenting on the topic and what should be achieved at the end of the presentation. The most engaging presentations are easy for the audience to follow. Make sure that the material you are presenting is arranged in a logical order and flows between topics. This will help you maintain the attention of your audience. The audience should not struggle to follow the presentation because this will detract from the information being communicated. For example, if you are giving a presentation on how to engage with social media you should begin by outlining different social media platforms. Then explain how each one works, and then provide more detailed information concerning different types of posts, when to post, how to respond to comments etc. Some presentations will include complex concepts or key terms that require special attention. It is a good idea to isolate these terms and concepts and clearly explain them to the audience.  If you are teaching an undergraduate class in geography, for example, you may want to spend some time defining the difference between human geography and physical geography. Often these definitions will warrant their own slide if you are using visual aids. The most engaging presentations are always accompanied by some form of visual aid, usually a slideshow presentation. Slideshows allow you to provide graphs, charts, images, and text to accompany your oral presentation. Often these materials provide a fun way to enhance the learning experience for the audience. For example, if you are presenting financial reports to your coworkers a slideshow will allow you to include graphs and charts that can help the audience visualize the numbers you are explaining. Consider using one of these helpful tools:  Powerpoint Keynote Google Slides Zoho Show Prezi Audio and video material can also be included to make a presentation more dynamic and fun. When possible, include a video or audio clip from a relevant movie, television show, music video, or commercial. This will help to break up your presentation so that the audience does not become bored listening to your voice the entire time. Depending on the type of presentation, videos or music can be played before a presentation begins while people are still taking their seats.  If you are giving a lecture in history you may want to provide video footage of the event your are discussing, for example, the Vietnam War or Iron Curtain Speech. You could also use a recent clip from a television show to highlight a specific point you are trying to make in your presentation. Be creative.
Summary: Learn and understand the topic. Organize the material in a clear and logical manner. Clearly explain and define key concepts. Create interesting visual aids. Include audio and video material when possible.

INPUT ARTICLE: Article: What is appropriate for some is not always appropriate for other people, and this can cause a fair amount of problems when misunderstandings arise.  For example, many customers prefer to get straight down to business and value speed and efficiency; however, some clients prefer to essentially "chat" for a short time to build a brief personal connection,trust before moving on to the main purpose of the call. Another major consideration is in regard to time zone differences. In many parts of the world, phone workers call during their daytime, but it may not be daytime on the other side of the world where the client is. Many people, when interrupted during their sleep, or during mealtime or family time when outside of work, may find such intrusions intolerable. Avoid mimicking the person's accent, or using slang that is local to your client's area or culture on the other end of the phone. In some cases it can be acceptable and make the person receiving the call feel more at ease, but this is actually a very small and rare demographic. Many people find a false accent to be insincere and fraudulent, or copying an accent as a sign of disrespect.

SUMMARY: Consider the cultural influences of your customers.

In one sentence, describe what the following article is about: Hornet nests are small and easier to remove in the early spring. A nest that's around the size of a ping pong ball probably only contains a queen and unhatched eggs, so you can just spray it down with a hose. You'll need insecticide to get rid of a larger nest. By summer, nests can grow to the size of a basketball and contain thousands of hornets. At a minimum, wear a thick, long-sleeved shirt, pants, thick leather or rubber gloves, and boots. Coveralls can add extra protection, and a beekeeper's veil can protect your head and face.  If you can't access a veil, you should wear protective goggles and a hat that covers your ears. To prevent hornets from getting into your clothing, use rubber bands or duct tape to secure your sleeves to your gloves and your pants to your boots. If you've seen hornets buzzing but aren't sure where the nest is, observe which direction they fly. When they find food, hornets collect what they can and bring it back to the nest. Try leaving out bait, such as pieces of fruit or meat, then watch it from inside your home. When hornets show interest, look for the direction they fly away, then follow them. Eventually, you should be able to track down the nest. A hornet's nest is gray or beige, shaped like a rounded teardrop, and can be as large as a basketball. They usually hang from trees, but you might find one on the ground. Once you find the nest, stay a safe distance away, and mark your spot so you can find the nest later.  While you're at the nest, see if you can find the opening. Hornet nests usually have a single small opening toward the bottom. You might want to use binoculars to look for the hole so you don't have to get too close. You'll need to apply insecticide at night, so mark your spot with a brightly colored flag that you'll be able to see in the dark.
Summary:
Scout for small nests on your property in the early spring. Wear protective clothing when you search for and treat the nest. Lure and track the hornets if you don't know the nest's location. Place a marker 15 to 20 ft (4.6 to 6.1 m) away from the nest.