INPUT ARTICLE: Article: Slow PCs may not be able to keep up with the amount of packets. Close antivirus programs and other background applications. It might just be that your ISP is not suited to gaming, or that your current package is just not fast enough. The smaller the window, the higher the quality of the game.

SUMMARY: Speed up your PC. Change your internet connection. Make the gaming window smaller.


INPUT ARTICLE: Article: A mature bird of paradise plant can be divided into two or even three parts, so you'll have a few extra plants to keep or give to your friends. Carefully remove the plant from the pot, making sure not to damage the roots. You may need to use a spatula or another tool to help you remove the root ball. You'll see smaller shoots coming off of the main stem or trunk. Follow them down to the attached roots and carefully untangle the roots so you can separate the plant into two or three parts. A bit of root damage will be inevitable, but try to cause as little as possible.  You may need to use a knife to help you complete the separation. Cut off roots that get bent or damaged once the plants are separate. A clean cut is better than a tear. This step is not completely necessary, but it can help to increase the chance that the new cuttings will survive and grow into healthy plants. You can find rooting hormone at any garden center. Follow the directions on the product's package to lightly dust the ends of the roots with rooting hormone. Remember to choose a rich, well-draining potting soil, and fill each pot to within a few inches of the rim. Plant each cutting in the center of a separate pot. This gives the cut roots time to form a light protective seal, which will keep them from getting waterlogged when you water. After two or three days, care for the plants as instructed above.

SUMMARY: Remove the plant from the pot. Carefully separate the plant where it naturally divides. Dust the roots with a rooting hormone. Re-pot the sections in rich potting soil. Wait two to three days before watering.


INPUT ARTICLE: Article: As a business owner, you should try to see every review from your customers as a way to learn and expand your business. Studies have shown that for every disgruntled customer there are 26 customers who remain silent but may have the same or similar issues with your business. Responding to a negative review with thoughtfulness and care will allow you to keep your customers happy and ensure they remain loyal to you.  You should start by reading the review over or listening to an in store review carefully. Then, consider how you can learn from the review. You may ask yourself, “How can I use this customer review in a constructive way?” or “What type of feedback is being given in this review and how can I act on it?” Sometimes customers simply have a bad day and use an online review as a place to vent. If you cannot identify any constructive feedback or learning moments in the review, you may not be able to solve the customer’s issue as a business owner. Remind yourself that this is a review of your business and not a review of you. Although your business if important to you, it is important to remind yourself that a negative review is not a criticism of who you are. You should then consider any issues in the review that you can address right away. You may be able to come up with a solution to the negative review by taking a few steps to improve the customer experience. Or, you may offer a solution to the customer to help address their issue.  For example, you may get a negative review of your product from a customer that notes the product did not work as advertised. You may then consider how the product is being advertised and think about whether it being advertised correctly. You may decide to adjust the wording or language in your marketing so it feels more accurate and does not make any false promises. Keep in mind there may be issues in the review that you cannot solve right away. For example, a customer may complain about the taste of your product. You may consider adjusting the taste of your product slightly, but you may not be willing to do an overhaul of your entire product because one customer did not enjoy the taste. You may ask clarifying questions if the customer is in front of you, such as “How do you feel we can improve next time?” or “How could we do better in the future?” If you are responding to an online review, you should do so concisely and with appreciation. You want to come off as sincere and thankful that the customer has provided you with feedback in your response.  For example, you may respond to a customer who received poor service by saying, “Thank you for your review of our business. We apologize for the poor service you received from our customer service team. We take customer reviews very seriously and will be speaking to our customer service team about your review.” Avoid responding with anger, frustration, or a passive-aggressive tone. The customer will likely pick up on this and may not appreciate this type of response from you. This may also lead to another negative review from your customer, which will just make the issue worse. If you feel your business really failed the customer, you should also try to offer the customer an incentive to try your business or product again. This may be a complimentary product on their next visit or a discount on a service that you offer. Try to make it up to the customer in a concrete way, as this will show them that you take customer reviews seriously. You may decide to offer only a few customers an incentive, especially if their negative review is especially critical of your business and points out some clear issues that you need to fix or adjust. You cannot please every customer, no matter the incentive, so you may decide to pick and choose which customers you respond to directly.

SUMMARY: Take the review as a learning opportunity. Identify possible issues you can address now. Respond to the review with appreciation. Offer the customer an incentive.


INPUT ARTICLE: Article: You may be tempted to work in your pajamas every day, but taking the time to get dressed can help get you into the right mindset for work. Even if you aren’t going anywhere or planning on a video conference with your boss, put on some clothing so that you don’t always feel like you’re in relaxation mode.  This doesn’t mean you have to put on a nice blazer or a tie, although that’s fine if it helps you get into the right zone. Just put on some clean, daytime-appropriate clothes.  Take time to attend to the rest of your grooming, too. Take a shower, brush your teeth and hair, and do any of the other things you would normally do to prepare for a day at work. Even though you’re working at home instead of in an office building, it’s still important treat your work like work. When you communicate with bosses, fellow employees, and clients or customers, speak to them the same way you would if you were working on-site. Stay courteous, polite, and congenial. Edit your emails and other written communications carefully to avoid grammar and punctuation errors. Respond to calls, chat communications, and emails in a timely manner. This will let your bosses, coworkers, and clients know that you are taking your work and their needs seriously. Staying in the loop and keeping the lines of communication open are important when you’re working from home. If you’re working for an employer rather than running your own home business, try to check in occasionally. Give updates on how you’re doing, ask any questions you may have, and find out if there are any new developments that you should know about.  Take advantage of multiple forms of communication, such as email, chat programs like Slack, your phone, or video calling programs such as Skype or Zoom. Staying in touch can also help working from home feel less lonely and isolating. Avoid blurring the boundaries between work time and down time by getting out of “work mode” at the end of the day. Close your work chat program, stop checking your business email, and let work calls go to voicemail. Dedicate that time to relaxing, spending time with your family, and taking care of tasks that aren’t work-related. Similarly, don’t let your personal life bleed into your work time. Avoid chatting with friends or doing time-consuming household chores while you’re supposed to be working.

SUMMARY:
Dress like you would if you were going to work. Keep a professional tone with coworkers and clients. Check in frequently with your employer and coworkers. Avoid dealing with work-related matters after work hours.