Summarize the following:
. It will take time to update yourself with emerging trends in online media as well as the new opinions and technologies and changes in the offline world, especially if you have patience to hear what new members have to say, they are a valuable source of what's happening around the world. However, it is this very process of gradual conversation with others around the world, with opening your mind to other viewpoints and understandings that will result in change according to Professor Clay Shirky. A large part of what you should be aiming to do is to create space for dialog, discussion, conversation, and brainstorming. Some changes will come faster than others, but the process of getting there is very important. Clay Shirky says that protest often comes at the end of all this careful groundwork, not as a replacement for it.  Be reassured that a large part of what you're doing is creating that public space in which people can feel comfortable to interact and express their concerns and visions for a preferred future. Understand that "If You Write It, They Will Come"; especially if "it" is an idea who's time has come. The internet is incredible in its potential and its ability to sustain relationships; who would have thought of using social media for protest 10 years ago? We're at the beginning of using social networking as a means for reorienting our world and these are exciting times. So much so, that Professor of Philosophy Anthony Weston believes that our online social networking presence can create "an alternative to the UN" in which ongoing direct contact between people solves issues as citizens and civil society rather than through governments alone. He even envisions representative virtual districts, in which we our online presence is as persuasive as, if not more so, our geographical presence. If you think that's exciting, grasp that potential and be a part of helping to ensure that all voices are heard, no matter where our fellow human beings live.  Maintain virtual dialog with people all around the world; show interest and care about issues that impact people elsewhere. Ultimately, the global market, communications, transportation, environment, shared atmosphere, and shared values of humanity ensure that we're all interlinked anyway, so this is both altruistic and self-serving at once. Given that a few revolutions and changes are already been attributed to social media, this means hope to people in other places in need of massive societal change. They are watching, listening, learning, and waiting their turn. For example, while Africans have huge issues of poverty to contend with, the mobile web has penetrated deeply throughout Africa, to the point where Kenyan blogger Brian Mungeli believes that 2011 is "the year of the social media... [and that the Egyptian revolution] will make more leaders aware of the power of social media and the highly unpredictable youth who dominate the platforms". Rather than simply "watching this space", social media participants are influencing it too.

summary: Be patient Dream big, dream beyond borders.


Summarize the following:
Show you were listening by repeating the main points of the story back to them in your own words. Start by saying “Let’s see if I’m clear on this…” or “So basically what happened was…” This will also help ensure that you and the customer are both on the same page about what the issue is. Let the customer know that you understand how frustrated they are. Put yourself in their shoes and think about how they must have felt in this situation. Use phrases like "I can imagine how upsetting that must have been" or “That must have been so irritating.”  Do this even if you think the customer was negligent, idiotic, or just plain wrong. Remember your job is not to judge the customer. If the problem was caused by something you or another employee did, apologize to the customer for the mistake. If the problem is a result of something the customer did wrong, you don’t need to apologize. You can simply say, “That’s not what we want, so let’s see what we can do to make it right.”  An example of a possible apology is “I’m so sorry we messed up your order and caused this inconvenience. Let’s talk about how we can make it up to you.” Another: "It looks like there was an issue on your order. I'm so sorry that happened. We can have a replacement for you in two days. Should I ship it to your work or home address?" In general, training for customer service will cover the most common issues that arise. But weird and oddball things happen. And sometimes customers claim questionable events happened to demand a "replacement".  Avoid promising to outright fix the issue since that may not be possible. But always promise to attempt a solution. Use phrases like, “Let me see what I can do” and “I’m going to try to get this sorted out.”and "I want to be sure to get you in touch with the right person to handle this issue". The customer will want to know what you can do for them, not what you can't do. Use positive language instead of words like "no," "can't," or "won't." Even if what they want isn't possible, try saying, "What if we offered you this instead?"

summary: Summarize the situation in your own words. Be sympathetic. Apologize when it’s appropriate. Offer to try to fix the problem (if possible). Use positive statements whenever possible.


Summarize the following:
Vaginal dryness has a number of causes. If your vaginal dryness came on suddenly, you should see your gynecologist to rule out medical causes.  Usually, the cause of vaginal dryness is benign. Menopause, childbirth, and breastfeeding can all alter hormonal levels and cause dryness. However, occasionally vaginal dryness is caused by more serious problems like certain cancers and immune disorders. This is why it's important to see a doctor quickly if you notice any changes as for these types of diseases early intervention is important.  Sjogren's Syndrome is an autoimmune disease in which your body's immune system attacks healthy tissues. In can lead to vaginal dryness, in addition to other symptoms like dry eyes and a dry mouth. Your doctor can perform a blood test to see if you have Sjogren's Syndrome. If you're entering menopause, hormonal replacement therapy (HRT) can ease many symptoms including vaginal dryness.  Not only can hormone replacement therapy improve vaginal dryness, it can help with other symptoms of menopause such as hot flashes. Usually, you would wear a patch or take oral tablets of low doses of estrogen and other hormones that your body produces less of as you enter menopause.  Hormone replace therapy does carry some risks. Oral combined hormone pills that contain estrogen and progesterone have shown to increase the risk of breast cancer,  heart attack, and stroke. Talk to your doctor about these risk factors and how they might apply to you. An estrogen ring is a form of hormone replacement therapy that many women find easier to use than pills. Your gynecologist inserts a small, flexible ring into the upper part of your vagina. The ring will release doses of estrogen on a regular schedule. It will need to be replaced every three months. Oftentimes, vaginal dryness is a side effect of existing medication. Decongestants especially, found in many cold or allergy medications, can lead to vaginal dryness. If you believe your dryness is caused by your medications, talk to your doctor about alternative meds.
summary: Make an appointment with your gynecologist. Ask about Hormone Replacement Therapy. Try an estrogen ring. Consider your existing medications.