Summarize the following:
Customers are happier when they have online resources to guide them through their user experience. This will also free up your phone lines and email inboxes from unnecessary communications. You and your customer will save time with the help of a well-organized, thorough FAQs section. Your FAQs might address anything from how you conduct business to specific technical issues pertaining to a product you sell. Be sure that you write clear, concise, and jargon-free answers to each FAQ. The FAQs you choose will depend on the business you run, but some sample FAQs might include things like:  What forms of identification do I need to bring in in order to purchase this product? What is the difference between the regular service plan and the premium service plan? Are there wholesale options for this product? How do I operate this software package on a PC? Make sure that your online presence is as well-organized and inviting as your in-store experience. Any important information that you would advertise in your store should also be clearly marked online. Your hours of operation, contact information, address, and other details should be accurately posted on your company website. Be sure that there are no discrepancies between what you tell your customers in-person or over the phone and what you present on the internet. Make sure you have a service presence online and in person, on Facebook and on Twitter. The more venues your company participates in, the more likely your customer will be able to find you and get her questions answered. Have designated customer service representatives monitor your social media to make sure frustrated customers are provided with solutions. If you have the bandwidth and personnel, you can also monitor a service support forum online. This will allow customers to help each other troubleshoot and will also give you important feedback on how you can improve. If possible, try to set up a system where customers can communicate with a representative through a live-chat. This can save your customer and yourself time by avoiding email chains and lengthy voice-mails. Your customer will appreciate that you take just as much care of them online as you do in store.

summary: Set up a great Frequently Asked Questions section on your website. Create a seamless online and offline experience. Create multi-channel customer support. Provide a live-chat option.


Summarize the following:
The mouthpiece end that inserts into your instrument should be round and clean. There should be no rust or other debris on it. Look for dents and an oval or squashed shape by holding the mouthpiece at eye level or comparing it to an undamaged mouthpiece. If your mouthpiece is misshapen at all, use a trueing tool to return it to its correct shape. This tool looks like a skinny T and has a somewhat pointed end. To use, insert the tool into the end of your mouthpiece. Tap it very gently with a rubber mallet (not a hammer!). The tool will force the mouthpiece end to become rounded. Give a gentle clockwise twist when inserting the mouthpiece. When removing the mouthpiece, give a counter-clockwise twist. It should not turn more than about a half of a rotation, if that. Never bang in the mouthpiece. Over time, the twisting will have a threading effect and make the mouthpiece less likely to be stuck. Always remove the mouthpiece before putting the instrument in its case. Place the instrument in the case properly. Do not put extra items like music or other items in the case where they don’t fit. Keeping your mouthpiece clean will help ensure that it fits properly and smoothly into your instrument. Wash it carefully with warm water and mild soap, drying it afterwards with a soft cloth. Periodically, apply a little dab of valve or key oil to the insertion end. Dropping a mouthpiece on a hard surface such as tile or concrete is sure to dent or otherwise damage your mouthpiece. Even dropping a mouthpiece on carpet can risk damaging it. If you drop the mouthpiece, inspect it right away to ensure that it is still round. If it’s dented, use a trueing tool to reshape the insertion end.

summary: Regularly inspect the mouthpiece for damage. Use a mouthpiece trueing tool. Carefully insert the mouthpiece into your instrument. Properly store your instrument in its case. Regularly clean your mouthpiece. Don’t drop your mouthpiece on the ground.


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When you first get into your car, make a habit of putting on your seatbelt. Also, don’t let any of your passengers ride with you unless they wear their seat belts. Since it is your vehicle, make it your responsibility to protect everyone inside of it. Don’t allow more people in your car than the number of open seat belts. Look for the posted signs and stick to the limit. Keep an eye on your speedometer closely to make sure that you stay on target. Going over the speed limit cuts down your reaction time and is a huge risk factor for accidents. Flip on your signal with plenty of time in advance before turning or changing lanes. This gives other drivers enough time to react before you make any moves. When you are finished turning or changing lanes, then turn it back off. Passing can be one of the most critical skills that new drivers must master. Take your time when deciding to pass and make sure that you’ve fully cleared the other car before moving back into the lane. Keep to the speed limit when passing, but try to speed up a bit so that you don’t hang out in their blind spot. Don’t make a move to pass: if there isn’t enough space; if the line is solid yellow; if there is a blind spot, like a hill, ahead; if there is a tunnel ahead; or if there is road construction being completed. Just because you are committed to following the law doesn’t mean that others drivers will. Don’t assume that other people on the road are good drivers. Instead, watch other drivers carefully and take your time before making a move. If you see an aggressive driver, try to get far away from them as quickly as you can. For example, don’t assume that another driver will actually make a turn based on them using their turn signal. Wait until they’ve actually completed their turn before making your move.
summary: Make everyone wears their seat belts. Go the speed limit. Use your turn signals. Pass with caution. Practice defensive driving.