Scroll down the page and download the Setup file. This program will allow you to make the necessary changes to your Windows files. The program will put an icon in your Start menu. Navigate to it after you install and run the program. Go to "File" then "Open". Typically Windows is installed on the C: drive. Go to the C: Drive, then  open the Windows folder. Double-click the file named "explorer". In the left frame, click the folder named "String Table". Click on the sub-folder named "37". Click the gear icon named "1033". In the right frame, change the word "start" to whatever you wish. You must keep the apostrophes or the changes will not work. Click the "Compile Script" button. When asked, select "Save As" and save the file as "explorer1". Make sure not to overwrite the original copy of explorer. Keep Resource Hacker running.  Open the Start menu and click "Run..." Type "regedit" (without apostrophes) into the field and press enter. This will open Registry Editor. In the left frame, navigate through the following folders: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\Winlogon Once you're in the Winlogon folder, in the right frame select "Shell" and double-click it. Change "explorer.exe" to "explorer1.exe", the changed copy you made above. Your Start menu text will now be your own customized message! If you wish to revert to the original, change back to "explorer.exe" in Registry Editor following the steps above.
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One-sentence summary -- Download Resource Hacker here. Install and run Resource Hacker. Once Resource Hacker is running, open "explorer.exe". Explorer will open and you will see two frames in Resource Hacker. Change your Start text. Save your changes. Run regedit to make the new file active. Reboot your computer.


Show you were listening by repeating the main points of the story back to them in your own words. Start by saying “Let’s see if I’m clear on this…” or “So basically what happened was…” This will also help ensure that you and the customer are both on the same page about what the issue is. Let the customer know that you understand how frustrated they are. Put yourself in their shoes and think about how they must have felt in this situation. Use phrases like "I can imagine how upsetting that must have been" or “That must have been so irritating.”  Do this even if you think the customer was negligent, idiotic, or just plain wrong. Remember your job is not to judge the customer. If the problem was caused by something you or another employee did, apologize to the customer for the mistake. If the problem is a result of something the customer did wrong, you don’t need to apologize. You can simply say, “That’s not what we want, so let’s see what we can do to make it right.”  An example of a possible apology is “I’m so sorry we messed up your order and caused this inconvenience. Let’s talk about how we can make it up to you.” Another: "It looks like there was an issue on your order. I'm so sorry that happened. We can have a replacement for you in two days. Should I ship it to your work or home address?" In general, training for customer service will cover the most common issues that arise. But weird and oddball things happen. And sometimes customers claim questionable events happened to demand a "replacement".  Avoid promising to outright fix the issue since that may not be possible. But always promise to attempt a solution. Use phrases like, “Let me see what I can do” and “I’m going to try to get this sorted out.”and "I want to be sure to get you in touch with the right person to handle this issue". The customer will want to know what you can do for them, not what you can't do. Use positive language instead of words like "no," "can't," or "won't." Even if what they want isn't possible, try saying, "What if we offered you this instead?"
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One-sentence summary -- Summarize the situation in your own words. Be sympathetic. Apologize when it’s appropriate. Offer to try to fix the problem (if possible). Use positive statements whenever possible.


In most states, you cannot obtain a license for clinical work immediately after graduating from your MSW program. Instead, you are required to complete an extended period of paid, full-time work after you obtain your MSW but before you take a clinical licensing exam. For all the requirements for your particular state, you should consult the Association of Social Work Boards.[2] Many states also require supervised work for nonclinical social workers in addition to clinical social workers. You will probably already have a professional network in place from your field work experience during your MSW; you should explore all your connections from your field work to look for supervised work. You should also talk to your professors, your colleagues, and alumni from your program about potential job opportunities.   You can conduct a nation-wide search for supervised work at the JobLink section of the National Association of Social Workers web site.[3]. You can also check job listings on government web sites for health and human services, hospitals and mental health clinics, school districts for educational roles, etc. Many states require that your supervisor have a degree in Licensed Clinical Social Work (LCSW) and an MSW if you are being supervised for clinical work. That means you cannot complete work under a supervisor who has a different kind of license for mental health care. Make sure that your supervisor is approved by your state's chapter of the Association of Social Work Board; you do not want to spend time working in a position that will not count toward the hours you need in order to take the licensing exam because your supervisor does not have the appropriate credentials. Most states require a minimum number of hours to in order to apply for a license; generally, this is around 3,000 hours. You must also document these hours according to your state's requirements.
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One-sentence summary --
Complete 2-3 years of work in a supervised position. Consult the career center at your graduate university for help in finding a supervised position. Find an appropriate supervisor. Fulfill the required hours of work.