Q: When writing a letter of complaint, your best chance of success will come from directing the letter to the customer service department of the company. The customer service department is accustomed to dealing with complaints and your letter is likely to be processed efficiently and effectively.  Try to find out the name of the customer service manager or director and address your letter to them personally. Begin your letter with Dear Mr, Mrs, Miss or Ms followed by their surname. If you cannot find the name of the customer service manager, simply write Dear Sir or Madam.  You should be able to find the address of the customer service department on the company's website, on any of the company's promotional or advertising materials or product packaging or labels. The very first line of your letter should clearly address why you are writing the letter and what your exact complaint is. Give as many pertinent facts as possible, including the date, time and location where you made the purchase or received the service, along with any relevant serial or model numbers.  The recipient of the letter should be able to identify the point of the letter in under five seconds, so avoid any long, rambling intros.  You may provide further detail or explanation of the situation in the paragraph following your opening sentence, but the first line should draw attention to your complaint as succinctly as possible.  For example, your opening sentence might read: "I am writing to complain about a faulty hair dryer that I purchased from your company on the 15th of July at your location on First Street, Exampletown." If you want a replacement, a refund, a repair, or some other form of compensation, state this clearly in your second paragraph. This will help to avoid receiving a form letter or other stock response, and give the recipient something to work with on their end.  Try to be as constructive as possible in your comments, suggesting a way that you can move forward and continue your relationship with the company. If you demand a refund or some other form of compensation, while simultaneously informing them that you plan on taking your business elsewhere, they will have little incentive to try to resolve the problem  If you would like the company to correct a broader problem, state that in your letter as well, but recognize that such a thing may take time. Do not threaten legal action in your first communication. It may be the solution you ultimately require, but send your complaint letter first and await a response. These may include receipts, guarantees, warranties, copies of checks you sent and, if appropriate, photos or videos. All documentation should be included with your letter.  Make sure that you send copies of any documentation you wish to include, not the originals. That way, there's no chance of this key information being lost or mislaid, should you need to provide evidence to someone else. Also make sure to state in the body of the letter the exact materials you are including. For example: "Please find attached a copy of my original receipt, along with a copy of the hair dryer's guarantee and information regarding the serial number." It is helpful to provide an exact time period within which you would like the issue to be resolved. This will give you peace of mind and will help bring the issue to a speedy conclusion.  Providing a time limit will also help to prevent the possibility of your letter becoming lost or forgotten about, which may lead to further awkwardness and resentment between you and the company.  Just make sure that the time period you provide is reasonable. A week or two is usually sufficient, though this will vary depending on what your requests are. Thank the recipient for their assistance, and let them know how and when they can reach you to resolve the matter. This will make their job a lot easier, resulting in a more efficient outcome for you.  Sign off the letter with Yours sincerely, if you know the name of the person you are writing to, or Yours faithfully if you referred to them as "Sir" or "Madam". Avoid informal closings such as "Best," or "Yours truly."
A: Address your letter to the customer service department. Quickly get to the point of your letter. State specifically what outcome or remedy will satisfy you. Attach copies of supporting documents. Give them a time limit to resolve the matter. Finish the letter respectfully.

Q: Grab the cue near the bottom of the thick, weighted end. The closer to the end you grip, the more control and extension your shots will have. Make sure your hand placement is comfortable and secure to prevent the cue from drifting when you’re aiming.   Snooker cues tend to be somewhat heavier and have narrower tips than the cues used in other forms of billiards. With a slender tip, the player can manipulate the cue ball more precisely. How high or low you choose to place your hand on the cue is mostly a matter of personal preference. Lay your non-shooting on the table and use it to guide the cue as you shoot. Most people prefer to use either an “open bridge” (lining up the cue across the groove of the thumb joint) or a “closed bridge” (enclosing the end of the cue between their thumb and pointer finger). Bridging helps you steady the cue as you strike the cue ball, allowing you to place your shots with more precision.   Use a solid bridge to keep your cue from wiggling around during your stroke.  Elevating your bridge by lifting the bottom of your hand off the table can enable you to pocket balls that are too close to the rails or other balls. In one tight, controlled motion, draw your shooting arm back a few inches and thrust it forward, hitting the cue ball in the upper part of its center. Keep your elbow relaxed and close to your side. Try to make your movements as fluid as possible. A jerky or halted stroke will most likely be inaccurate. Practice shooting straighter by bouncing the cue ball off one of the rails and seeing how closely it returns to the tip of your cue. Sink balls by shooting them straight for the pockets, or striking one side of the ball so that it rolls in at an angle. You can also use the rails, or the edges of the tables, to bounce balls into pockets on the same side of the table you're shooting from. The balls will be in many different positions throughout the game. Take some time to line up your shots every time it's your turn at the table.  Keep your eye on the ball as you line up your shot, and don’t let your shoulders come up until you’ve completed your stroke. Calculate the angle you need to strike the ball in order to knock it into a given pocket by aiming for the point on the ball that's directly opposite the pocket's opening. Because of the size of a snooker table, and the number of balls cluttering the table, there may be times when it’s impossible to make a successful shot using the standard technique. In the situations, an extension tool such as a "rest" (also known as a “bridge”—not to be confused with the hand position used while aiming) or "spider" will come in handy. Rests resemble normal pool cues with the exception of an arched stand at the end. The player’s cue can be fitted into this stand, which takes the place of the bridging hand for steadying shots.  A rest is a valuable aid for making shots that would otherwise require you to lean across the table. The spider extension has a higher arch, and should be used in situations where the cue ball is too close to a ball or group of balls to give you a clear shot.
A:
Take a comfortable grip. “Bridge” the cue with your non-dominant hand. Move the cue in a smooth, straight line to shoot. Use a precise stroke to place the balls into pockets. Use extensions to assist with difficult shots.