Q: Don’t just go over your study materials once, but 3 or 4 times. Repetition is key here. Review the information until you have grasped the important concepts. For example, if you made flashcards, review these once a day for a week before your quiz day. As you review your flashcards, repeat important concepts and dates out loud. If possible, you should find out how the quiz will be structured so you know how best to study. Ask your instructor about the format of the quiz in advance. You would want to study for a multiple choice test differently than you would for an essay exam, for instance. Discuss the information you are learning with friends or family members. Storytelling can be very useful here. By presenting the information to your friends in the form of a story, you will connect the information with visual imagery. This will help you recall important information during the quiz. If you need to learn about an important person for your quiz, for example, then tell your friends an exciting story about the person.
A: Review your study materials. Find out the structure or format of the quiz. Discuss the information.

Q: Labels are a way to sort emails in Gmail, since there is nor folder feature. Labels allow you to categorize your emails and keep your inbox from overflowing. You can create a filter by clicking the Gear icon, selecting Settings, clicking the Filters tab, and then clicking the "Create new filter" link at the bottom of the page. There are a variety of ways that you can filter your incoming messages. The choices you make will depend on what you want filtered.  For example, if you want all emails from your favorite online store to be filtered into one label, you might enter the email address for the mailing list into the "From" field, or put the store's name in the "Has the words" field. If you want to create a label for all of your emails that have attachments, you can check the "Has attachment" box. If you want to create a label for an event or for certain conversations that have the same subject line, you can enter it into the "Subject" field. Once you've determined what messages will be filtered, you can create a label for them. In the next window, check the "Apply the label" box, and then click the drop-down menu next to it. Select "New label" and then create the label you want to apply. You can choose to make the label appear nested under an existing label for more organization. By default, a label will be applied to the messages, but they will still appear in your inbox. If you'd rather sort them a bit so that you only see the messages when you select the label, check the "Skip the Inbox" box. Gmail bolds all of the messages that you haven't read yet. If you don't want the label to be bolded all of the time, you can set all of the emails that get put in the label to be marked as read. Check the "Mark as read" box to enable this. Marking your emails as read may make it difficult to tell when you've received new messages, since there won't be any visual indication that a new message has appeared in the label. Your new labeling filter will be created, and your new label will be selectable on the left side of the Gmail page. Any messages that fit the filter you created will appear when you click the label.
A: Start a new filter. Enter in the filter criteria. Apply a label to your filter criteria. Choose whether or not the messages should appear in your inbox. Choose whether or not the messages should be marked as read. Click "Create filter".

Q: All spills on marble should be cleaned up immediately. This is because marble is a porous material and can absorb spills. If you let something sit too long, your marble will discolor or stain. Take a wet microfiber cloth and use it to blot up anything you’ve spilled on the marble floor. pH neutral cleaners won’t damage marble floors. As a result, stay away from acidic cleaners. They might scratch or hurt the shine of marble floors. Avoid:  Vinegar Ammonia Citrus cleaners (like lemon or orange). Cleaners intended for ceramic floors. One of the worst things you can do to your floor is to let it air dry. By letting it air dry, you’ll allow the water/solution to soak into the marble. This could stain or discolor the marble. The best way to limit staining on your floor is to seal your marble periodically. Locate a sealing product specifically formulated for marble. Read the directions and apply the seal onto the surface of the marble. Depending on the product (and use), you may have to reseal every three to five years.  Make sure to protect other surfaces, such as wood, tile, or grout, with plastic or painters tape. Contact a professional if you are uncomfortable sealing your marble floors by yourself. Area rugs and floor runners can help protect your marble floors, especially in high-traffic areas. Use area rugs in places like the living room and rug runners in hallways to prevent scuffing and scratching. Adding a no-slip pad under your rugs will help further protect your floors and keep your rugs in place.
A: Wash your floor immediately after a spill. Use pH neutral solution. Do not let your floor air dry. Seal your marble. Put down rugs to protect your floors.

Q: Avoid the temptation to begin formulating a response before getting to the very last word in the correspondence. As you read the entire text, other insights may come to mind that will make it much easier to provide a truly constructive response. Let customers immediately know you care for and plan on investigating their concerns, there is personnel responsible for such actions, and a solution will be reached.  Try a few of the following replies to personalize your own:  At (business name), we are 100% committed to meeting the needs of our customers.  One of our customer representatives will reply within 24-hours. In an effort to monitor and improve customer satisfaction at (business name), we would like to inform you we take all feedback seriously, and will reply to your concern as soon as possible. We appreciate your concern and hope to keep your future business.  Please allow us some time to investigate your issue and determine a suitable solution. Whenever possible, go one step further and personally acknowledge the receipt. This is especially important if it will take time to gather the information necessary to adequately respond to customer queries, concerns, or suggestions. There are customer software packages that do this for you, but in general there should be a way to identify the customer, their contact information, and their specific complaint.  Be sure to include enough information, like a unique ID number, in case the customer has more than one bad experience.
A:
Read the customer's email carefully. Acknowledge the customer email as quickly as possible. Track all customer interaction.