Are there a lot of drama queens in your life? If so, you may be attracting drama in some way. Reflect on your past and present relationships with dramatic people and honestly assess whether you tend to draw the drama in, intentionally or not.  Think about what you get out of a relationship with a dramatic person. Do you feel better about yourself when compared to a drama queen? Do you get bored easily and crave the thrill of drama? Think about other ways you could fill the needs a drama queen fills. For example, if you feel bored with life, try taking up a new hobby or joining a club. If interacting with a drama queen is unavoidable, give yourself a break afterwards. Find something to do to recharge after interacting with a drama queen. For example, listen to your favorite song on your headphones on your commute home if you had to deal with a dramatic co-worker. If you work with a drama queen, you will need to spend time with supportive people. Seek out friends, family members, and co-workers who tend to be more supportive and loving. Make a point of interacting with these people more, especially after spending time with a drama queen. For example, if you work with a drama queen, try to have lunch with a pleasant co-worker to compensate. If someone keeps violating your boundaries, distance yourself. Stop returning texts and phone calls. Lessen social interactions. If someone is genuinely depleting you with their drama, it's okay to walk away.
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One-sentence summary -- Confront your investment in drama. Take time to replenish yourself. Spend time with supportive people. Distance yourself if necessary.


Sphynx cats love people and being around people. If you want a cat to bond with who wants to take part in what you're doing, then a Sphynx is a good choice. Sphynx cats are known to follow their owners around the house with wagging tails. Play with your Sphynx cat twice a day. The Sphynx is renowned for his inquisitive nature. He puts a lot of enthusiasm into whatever he does, which along with his natural curiosity means the Sphynx can get up to mischief if he’s not provided with an outlet for his normal behavior. Because of this energy and curiosity, the breed has a lot of character and can be seen as quite mischievous. Because of your Sphynx cat’s lack of hair, you need to keep her inside. If she is left outside, she can get sunburned or too cold. If you let your Sphynx cat outside, make sure to watch her closely to make sure the elements don’t make her sick. The Sphynx cat is a social cat who doesn’t like being alone. If you are gone from home often, consider having another Sphynx cat or other pets. Sphynx cats do very well with other pets, including dogs and other cats. Sphynx cats have a lot of energy. They like to climb on furniture and doors, and even climb on people’s shoulders. They also are good at balancing and can be acrobatic tricks. Make your home a fun place for your Sphynx cat to explore by giving him plenty of places to climb. Consider attaching shelving to the wall in such a way that the cat has an aerial walkway around a room. Providing a high perch beside a door will give the Sphynx a great spot from which to watch people come and go, which could prevent your Sphynx trying to dash out the door each time.
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One-sentence summary -- Give your Sphynx a lot of attention. Satisfy the Sphynx’s natural curiosity. House your Sphynx cat inside. Consider companions for your Sphynx cat. Provide places for the cat to climb.


The surest upsell is to offer additional related items for something a customer is already purchasing. If the customer is buying the first book in the Narnia series, suggest the second as well: "When you finish that, trust me, you're going to want to start right in on the second. I could hardly wait!" You might also suggest things like bookmarks, or other related items.  Consider the things you would want if you were the customer making this purchase - if you bought a camera, you would want to buy an extra battery, a case to carry it in, extra flash card and a card reader so you could get your pictures off to your computer, all the things necessary to create the best possible experience with the product. In a wholesale setting, try to find out everything you can about the customer's business and offer other related products. Appeal to most wholesalers desire to simplify and give them the option to get everything they need from one place--your place. Not all products are equal, and especially in the sale of higher-end items, it's good to guide the customer through different features, highlighting the benefits of more-expensive items. Even with books, you might consider selling the Narnia customer on the full box-set of books, with detailed pictures and maps in a handsome box.  Make it practical for the customer. If you're trying to sell a college student on a computer, they're likely interested in something with a good video card, something durable and lightweight, something with a good warranty. An expensive, but on-sale desktop with a super-high amount of RAM probably isn't a smart upsell, even if the features are, in your opinion, "better" if the customer clearly wants a laptop. In a wholesale setting, you might consider different size orders that would give the customer the same product at a better deal. Bulk items generally come with a benefit, so it's a good idea to highlight the long-term price benefit in making the bigger buy now instead of waiting to come back for more. What's the difference between the paperback Narnia and the three-times as expensive hardback edition? The story's the same, right? Of what benefit is the "fancier" more high-quality version of the same product. It may have to do with features, but quality really has more to do with prestige. Selling quality means selling durability, craftsmanship, and style: "This is a book you're going to want to hang on to, probably read again. That paperback's going to fall apart, which is why it's so cheap, and the words are so close together it'd give me a headache. I'd go for this copy, myself. The illustrations are so beautiful, and it looks so great on the shelf." Highlight at least three price ranges of options for the customer trying to make a decision. On their own, a customer will likely go for the option they perceive to have the most value. Without understanding the features, however, this likely means that the customer will go for the cheapest option. If you make a good case for all the options, you've at least given them the opportunity to make a more informed choice, which means they're likely to spend a bit more because you've helped them become more informed. Highlight the features, don't highlight the price. Make the most attractive thing in the transaction some aspect of the item, not the difference in the price tag. In a retail setting, put the item in the customer's hand. Pick the items up and hand them to the customer, letting them feel, examine, and enjoy while you describe the features and the benefits of making the additional purchase. Once something is in hand, it's a lot harder psychologically for the customer to walk out without anything. In a phone sale, clearly distinguish between different options to make it easier on the customer. Listen to their questions and help to distinguish between the different levels of quality, offering friendly advice to get them the best deal. Description will make the sale.
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One-sentence summary --
Upsell accessories. Upsell features. Upsell quality. Be specific and offer a variety of options. Make the items real.