If you don't have sugar syrup you can add sugar to the hot coffee before you chill it down.       !)

Summary: Fill your martini glass with ice and soda water to chill it down  Add vodka and kahlua to the shaker. If you like it sweeter add  sugar syrup here. Extract the fresh espresso (if you have a Nespresso or similar pod coffee machine this works well, you can also use strong plunger (French Press) coffee if need be, but espresso is recommended) - once the coffee is extracted add a lot of ice to the coffee to chill it down - you should add enough ice to the cup that the coffee is chilled quickly and the ice doesn't all melt  Add ice to the shaker to halfway (your vodka and kahlua are already in there)  Strain out the coffee into the shaker (we don't want the partially melted ice)  Put the lid on the shaker and shake VERY vigorously for about 30 seconds- this should create a creamer on top  Tip soda water and ice out of martini glass and give it a little shake to remove excess water  Strain contents of shaker into martini glass straight away  Garnish with 3 coffee beans on top (chocolate covered ones are yummy!


In order to adjust your privacy settings, you'll need to log into the Facebook website. The arrow looks like ▼. This will open your Facebook settings. This will display your account privacy settings. You can hide your posts so that no one else besides you can see them, or limit them to a small set of close friends.  Click "Edit" next to "Who can see your future posts?" This will allow you to change the audience for who can view what you post. Select "Only Me" to make all of your posts private. This will prevent anyone from reading any posts you create from appearing to anyone other than yourself. You can choose different groups, such as Close Friends or any custom lists, but be aware that anyone that can view your posts can share your posts with their friends. Click the "Limit Past Posts" link. This tool will automatically change your old posts to Friends Only. This will limit who can see what you've posted in the past. If you want to change the audience to "Only Me," you'll need to find each individual post and change the audience manually. You can turn posting for your timeline off so that no one else can post anything to it. This will allow you to use your timeline just for yourself, or completely lock it down and turn it off.  Click the "Timeline and Tagging" option in the left menu. This will open your Timeline settings. Click "Edit" next to "Who can post to your timeline?" This will let you change who can post content to your personal timeline. Select "Only Me" to make your timeline completely private. This will prevent anyone from posting on your timeline. Combined with the previous steps for hiding your posts, your timeline will be completely private. Click "Edit" next to "Who can see what others posts on your timeline?" This will change who can see content that other people post on your timeline. Select "Only Me." This will prevent anyone from seeing any content posted on your timeline. Each entry in your profile, such as your employment, age, location, and more, has a separate privacy control. You'll need to make sure all of these things are set to "Only Me" if you don't want them to appear to others:  Click the Facebook button in the upper-left corner. Select "Edit Profile" at the top of the menu on the left. Click the "Edit" button next to each entry in your profile. Click the "Audience" drop-down menu and select "Only Me" to hide that piece of profile information. Click "Save Changes," then move on to the next one.

Summary: Log into Facebook. Click the arrow in the upper-right corner of the Facebook page. Select "Settings." Click the "Privacy" option in the left menu. Hide your posts and tags. Block people from posting on your timeline. Hide your profile from search.


When you're designing a survey or another method of measuring your business's service quality, it's important to focus on the very most important metrics (since customers are less likely to complete longer, more complicated surveys). One of the most important details of all to focus on is the quality of the customer's point of contact. By examining the interaction between customers and your representatives, you can determine whether your business's interactions with your customers are satisfactory. In addition, this line of questioning can help you "weed out" problem employees with bad attitudes. Try to ask questions like the following:  Which employee(s) provided your service? Did the employee(s) providing the service appear to be knowledgeable? Were they courteous to customers as well as other staff? Did they convey a sense of confidence and trust? If your business deals directly with consumers (as opposed to other businesses), it's vital to convey the idea that your business cares about its customers. There isn't one single way to do this — the solution to this problem is part marketing, part branding, and (especially) part service quality. To measure this quality in surveys and so on, focus on asking questions like the following:  Did the consumer feel the company and/or employee(s) cared about the people they were working with? Did the customer feel they received individualized attention? Did the company project a friendly, welcoming atmosphere? High service quality in the short-term doesn't mean much if it can't be sustained in the long-term. Consistency is a hugely important aspect of high-quality service — in fact, research has shown that reliability is generally considered the most important aspect of good service by customers. Reliability is the reason that huge-multinationals like McDonalds are able to attract customers everywhere. Customers like getting the same satisfactory result every time they use a business's products or services. Thus, to judge the consistency of your service, ask questions like the following:  Did the employee or company perform the service accurately? Did the customer feel the company or employee would be able to dependably continue to perform the service in the future? Would the customer use the company's services again in the future? If this is not the customer's first time using the company's services, how did their most recent experience compare to past ones? Though it's probably obvious, it definitely bears mentioning that customers nearly everywhere prefer interacting with companies that are kind, polite, prompt, and willing to satisfy them. Measuring your company's responsiveness can help you determine whether to devote more resources to creating a positive experience for your customer by training your employees to be more effective, hiring new personnel, and/or using different strategies for dealing with customers. Try focusing on questions like the following:  How willing and able was the employee able to respond to the customer's needs? How quickly was service provided? Did the employee seem happy to offer additional service? Even the happiest, promptest, most accommodating employees can't give high-quality service if they don't have the equipment to do their job or the actual physical environment of the business is unsatisfactory. Keeping the physical, tangible aspects of your business in good order is an important aspect of providing high-quality service. Pinpoint flaws in your business's operations by asking questions like the following:  Was all equipment functioning properly? Was the appearance of the product or business clean and satisfactory? Was the appearance of the employee(s) professional? Were all communications clear and professional?
Summary: Measure the quality of the customer’s point of contact. Measure the empathy of the company as a whole. Measure the reliability of the company. Measure the responsiveness of the company. Measure the tangible aspects of the customer's experience.